Hi, I’m
KENNETH BLACKMON
Service Technician
Clayton,NC
Summary
Hardworking and reliable manager / operator with strong ability in warehousing. Offering inventory and equipment skill. Highly organized, proactive and punctual with team-oriented mentality. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
years of professional experience
Work History
Home FlameDurham, NC
Service Technician
11.2023 - Current
Job overview
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Performed onsite repair of equipment at customer locations.
- Repaired faulty components such as motors, pumps, valves, switches.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Traveled to customer locations to complete work for pre-set appointments.
- Conducted service appointments to diagnose and fix problems.
- Examined previously completed work for accuracy.
- Provided technical support to customers over the phone and in person.
- Logged services performed in service ticket system.
Fireside HearthnhomeCary, NC
Service Technician 1
09.2021 - 11.2023
Job overview
- Fireplace diagnostics and repairs includes ignition, venting, gas, wood, pressures and mechanical
- Knowledge of diagnostic and mechanical tools, and also operating systems.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Performed onsite repair of equipment at customer locations.
- Repaired faulty components such as motors, pumps, valves, switches.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Traveled to customer locations to complete work for pre-set appointments.
- Inspected equipment for proper operation and safety hazards prior to use.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Provided technical support to customers over the phone and in person.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Trained new team members on service processes to increase productivity.
- Set up and operated mechanical and manual tools and equipment.
- Assisted with installation projects at both residential and commercial sites.
- Logged services performed in service ticket system.
Fireside HearthnHomeCary, NC
Warehouse Manager
06.2016 - 01.2021
Job overview
- Responsible for ordering, receiving, shipping and staging products scheduled for installation
- Oversee inventory process
- Process returned product
- Learn and participate in company operations
- Effective communications with Installers and customers.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Generated warehouse shipping documents, packing lists and invoices.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Operated forklifts to fill or empty overhead spaces.
- Established and maintained good relations with customers, vendors and transport companies.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Communicated regularly with other departments regarding supply chain activities.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Developed strategies to optimize workflow processes in order to maximize productivity.
Absolute Health Care
Live in Caregiver
01.2011 - 06.2016
Job overview
- Responsible for providing care to 6 mentally ill adults in a group home setting
- Duties include monitoring behavior, administering medication, cooking meals, transportation, housekeeping, documentation of notes & medical charts
- Effective communication with doctors and therapists.
Education
Limestone Highschool
01.1987
Skills
- HAND POWER TOOLS
- FORKLIFT
- COMPUTERS
- INVENTORY
- SAFETY
- INSPECTIONS
- HEAVY EQUIPMENT
- TRANSPORTATION
- MEDICATION ADMINISTRATION
- Regulatory Compliance
- Equipment Troubleshooting
- Preventive Maintenance
- Quality Assurance
- Customer Service
- Work Documentation
- Technical Support
- Hand Tool Knowledge
- Mechanical Abilities
- Troubleshooting Skills
- Expertise in Installations
- Equipment Demonstration
- Troubleshooting and Diagnosis
- Maintenance and Repair
- Diagnostic Testing
- Hand Tool Expertise
- Inventory Management
- Heavy Lifting
- Work With Minimal Supervision
- Valid Driver's
- Gas Log installation knowledge
- Power tool proficiency
- Hand tool knowledge
Personal Information
Title: Service Technician 1
Hobbies and Interests
- Reading
- Music
- Chess
- Volunteering
Affiliations
- I enjoy reading, listening to music, volunteering to help others in need, exercise, and long drives.
Accomplishments
- Employee of the year with Stellar Peer Recovery Center
Languages
English
Professional
References
Paul Lotta ( Supervisor ) (919) 695-6634 / (585) 729-5737
Bryant Settles ( Supervisor ) (919) 995-7350
Tisha Gamboa ( Mentor ) (919) 798-7998
Timeline
Service Technician
Home Flame
11.2023 - Current
Service Technician 1
Fireside Hearthnhome
09.2021 - 11.2023
Warehouse Manager
Fireside HearthnHome
06.2016 - 01.2021
Live in Caregiver
Absolute Health Care
01.2011 - 06.2016
Limestone Highschool
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