Betelhem Feseha
SeaTac,WA
Summary
Dedicated professional with a proven track record at Family Resources Home Care, excelling in compassionate care and problem-solving. Enhanced quality of life for clients through effective daily living assistance and fostered loyalty at Hudson News by resolving complaints with empathy. Skilled in time management and elderly care, consistently achieving increased client satisfaction and trust.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Caregiver
Family Resources Home Care
12.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Customer Service Representative
Hudson News
04.2014 - 10.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Science - Pre Nursing
Highline Community College
Seattle, WA12-2025
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Daily living assistance
- Compassionate care
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Caregiver
Family Resources Home Care
12.2024 - Current
Customer Service Representative
Hudson News
04.2014 - 10.2020
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support (BLS) Certification - American Heart Association.
Associate of Science - Pre Nursing
Highline Community College
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