Betelhem Mekonnen
Seattle,WA
Summary
Highly motivated IT Professional with hands-on experience in providing technical support, managing IT helpdesks, and enhancing organizational efficiency. Proven ability to troubleshoot hardware/software issues, onboard new employees, and maintain IT inventory. Adept at delivering exceptional customer service, leading sales teams, and ensuring adherence to company policies. Passionate about continuous learning and committed to improving processes
Overview
2
2
years of professional experience
Work History
IT helpdesk engineer - internship
Amazon
03.2024 - Current
- Provide desk-side technical support to Windows and Mac users via ticket management system
- Onboard 10-20 new hires per day by creating new user Amazon accounts
- Re-image Windows and Mac laptops
- Ensure systems are up-to-date with patches, updates, and antivirus software
- Provisioning Amazon laptops, assisting with installation, configuration, and maintenance of computer systems and applications
- Troubleshoot Windows and Mac hardware, keeping track of IT inventory and providing company employees with hardware equipment upon hire and throughout tenure at Amazon.
Year Up / Seattle Central College
- 09.2024
- Year Up is an intensive career development program with 250 corporate partners, college-level courses, professional training, and a six-month internship
- Courses include Introduction to Hardware Components, operating system
- Awarded the Core Value Award for 'Building Trust & Being Honest.'
Sales Lead
Pandora
07.2023 - 07.2024
- Processed transactions valued at up to $2000 daily, up to $30k per week, ensuring accuracy of financial transactions and a high volume of economic data
- Organized visual merchandise and overstock to maintain store visual appeal, engage customers, and promote specific merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Managed returns, exchanges, and refunds by store policy
- Trained, coached, and mentored new sales associates for maximum performance.
Sales and Customer Service Associate
SD computer Repair & wireless
12.2022 - 06.2023
- Performed data wiping and factory resets on used smartphones, ensuring the removal of all previous user data in compliance with data protection standards
- Executed thorough cleaning and sanitization of devices to present them in a near-new condition for resale
- Coordinated the repair process, liaising between customers and technicians, and keeping customers informed about the progress and any changes
- Utilized in-depth product knowledge to guide customers in selecting suitable smartphones and laptops.
Education
Year Up / Seattle Central College
Seattle, WA09.2024
Skills
- Customer Service
- Sales
- Windows and Mac device
- Hardware Troubleshooting
- Microsoft Office Suite
- Troubleshooting hardware/software (Mac and Windows)
Timeline
IT helpdesk engineer - internship
Amazon
03.2024 - Current
Sales Lead
Pandora
07.2023 - 07.2024
Sales and Customer Service Associate
SD computer Repair & wireless
12.2022 - 06.2023
Year Up / Seattle Central College
- 09.2024
Year Up / Seattle Central College
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