Betelhem Mengesha
Herndon,VA
Summary
Detail-oriented Administrative Assistant and Receptionist with over twelve years of experience providing exceptional office support in dynamic environments. Proven ability to adapt swiftly to new systems, tasks, and procedures, ensuring seamless operations and enhanced productivity. Strong organizational skills combined with a proactive approach to problem-solving contribute to maintaining an efficient workplace. Committed to fostering positive relationships with clients and colleagues, enhancing overall team effectiveness.
Overview
1824
1824
years of professional experience
1
1
Certification
Work History
Office Manager/Insurance Coordinator
Herndon Dental Center
10.203 - Current
- Oversee daily operations of the dental office to ensure efficiency and productivity
- Supervise front desk staff, dental assistants, and administrative team
- Verify insurance benefits and ensure accurate claim submissions
- Follow up on outstanding insurance claims
- Resolve billing discrepancies and patient account concerns
- Ensure compliance with insurance and regulatory guidelines
- Ensure compliance with OSHA, HIPAA, and state dental board regulations
- Maintain proper documentation and licensing requirements
Insurance Coordinator
Franklin Dental
06.2017 - 01.2023
- Greet and check in patients in a friendly and professional manner
- Schedule, confirm, and reschedule appointments
- Manage daily schedules to maximize productivity
- Answer multi-line phone systems and respond to patient inquiries
- Verify dental insurance eligibility and benefits
- Follow up on unpaid insurance claims
- Working on aging report
- Setting up daily goals
- Presenting treatment plans
- Setting payment arrangements for procedures that require multiple visits
Dental Assistant / Front Desk Reception
Addismile Dental Care
01.2008 - 01.2017
- Prepare treatment rooms with proper instruments and materials before procedures
- Assist dentist during restorative, surgical, endodontic, and hygiene procedures
- Anticipate dentist’s needs and pass instruments efficiently
- Maintain a clear operating field using high-volume suction and evacuation
- Retract soft tissues to improve visibility and access
- Mix and prepare dental materials (composite, cements, impression materials)
- Take and develop dental X-rays (as permitted by state regulations)
- Update patient medical histories and chart procedures accurately
- Provide pre- and post-operative instructions to patients
- Ensure strict adherence to OSHA and infection control protocols
- Sterilize instruments and maintain sterilization logs
Education
A.A.S - Cybersecurity
Northern Virginia Community College
04-2026
Diploma - Dental Assistant /billing
ACT College
01-2008
High school Diploma - undefined
TC Williams HS
01-2006
Skills
- Microsoft 365, OneDrive, Teams, SharePoint Online
- Proficient in insurance verification, estimating insurance payments
- Experienced in managing front-desk operations and delivering exceptional customer service
- Advanced knowledge of dental software
- Problem-solving skills
- Organization and time management
Certification
- Certified Billing Coordinator
- OSHA/ HIPPA compliance
- CPR Certified
- Microsoft 365
- Sharepoint Developer In progress
Languages
Amharic
Native or Bilingual
Timeline
Insurance Coordinator
Franklin Dental
06.2017 - 01.2023
Dental Assistant / Front Desk Reception
Addismile Dental Care
01.2008 - 01.2017
Diploma - Dental Assistant /billing
ACT College
High school Diploma - undefined
TC Williams HS
Office Manager/Insurance Coordinator
Herndon Dental Center
10.203 - Current
A.A.S - Cybersecurity
Northern Virginia Community College