Summary
Overview
Work History
Education
Skills
Timeline
Generic

Betelhem Tsehaye

Columbus

Summary

Dynamic professional with a proven track record at Reliable Protection Services, excelling in security protocols and customer service. Adept at complex problem-solving and maintaining workplace safety, I effectively managed emergency situations and fostered client relationships, enhancing overall satisfaction and loyalty. Committed to reliability and excellence in all endeavors.

Self-Motivated, Self-Driven ambitious team player having extensive customer service representative with over 8 years of experience in fast-paced retail environments, excelling in resolving customer issues and improving satisfaction ratings in customer retention through effective communication and tailored solutions. Skilled and dedicated with experience also in coordinating, planning and supporting daily operational and administrative functions. Highly focused and results-oriented in supporting complex, deadline-driven operations. Highly competent who can be trusted even the most confidential projects. Very good at turning disorganized environments into smooth-running operations, Proven ability to establish rapport with clients/customers. Motivated to maintain customer satisfaction and to contribute to the success of the organization with the ability to prioritize heavy workload on a daily basis.

Overview

10
10
years of professional experience

Work History

Security Guard

Reliable Protection Services
07.2023 - 09.2025
  • Monitored premises to deter unauthorized access and ensure safety.
  • Conducted routine patrols to identify potential security breaches and hazards.
  • Responded promptly to alarms and emergency situations, coordinating with local authorities.
  • Maintained accurate logs of daily activities and incidents for reporting purposes.

Customer Sales Representative

Spectrum
02.2020 - 12.2024
  • Managed customer inquiries and provided product information to enhance sales experiences.
  • Developed strong relationships with clients to foster loyalty and repeat business.
  • Collaborated with team members to meet sales targets and improve service delivery.
  • Assisted in handling transactions accurately using point-of-sale systems. Use order processing and billing systems to manage accounts and sales.
  • Educating customers on products, identifying upsell/cross-sell opportunities by maximizing revenue by offering additional services to new and existing customers
  • Engage customers in-person and over the phone to sell spectrums suite of services (Internet, TV, Mobile)

Insurance Customer Service Representative

Accidental Death and Dismemberment Insurance
08.2015 - 09.2020
  • Handled 75-100 inbound calls resolving customer inquiries regarding policy details, billing details, claims processing, making policy adjustments
  • Identifying cross-sell/upsell opportunities, ensuring accurate documentation, accurate information about insurance products and services to clients.
  • Collaborated with underwriters to expedite claim approvals and improve customer satisfaction by explaining complex policy details simply and resolving problems efficiently
  • Troubleshoot and resolve billing issues, claims processing status questions and general service complaints
  • Accurately record all customer interactions, transactions, and actions into the system. Clearly explain policy features, benefits, limitations and renewal processes to customers

Education

High School Diploma -

Eastmoor Academy
Columbus, OH

Skills

  • Verbal and written communication
  • Security camera monitoring
  • Patrolling
  • Workplace safety
  • Work ethic
  • Security protocols
  • Complex Problem-solving
  • Reliability
  • Customer service
  • Active listening
  • Reliable and responsible
  • Team leadership

Timeline

Security Guard

Reliable Protection Services
07.2023 - 09.2025

Customer Sales Representative

Spectrum
02.2020 - 12.2024

Insurance Customer Service Representative

Accidental Death and Dismemberment Insurance
08.2015 - 09.2020

High School Diploma -

Eastmoor Academy