BETH ADKINS
Wesley Chapel,FL
Summary
Experienced case manager with 15 years in providing comprehensive support services to varied communities. Demonstrated success in leading teams, managing programs, and ensuring adherence to policies. Proficient in client advocacy, case management, and conflict resolution. Focused on creating stable environments that align with organizational goals and enhance client outcomes.
Overview
7
7
years of professional experience
Work History
Lead Community Based Case Manager
Metropolitan Ministries
07.2025 - Current
- Lead and support community-based case managers through strategic initiatives
- Facilitated crisis intervention and problem-solving processes for complex cases, enhancing client support. Offered strategic guidance in managing complex issues, focusing on effective resolution techniques.
- Support integration and development of new case management personnel through training.
- Supervise caseload management, assess documentation standards, and measure service delivery effectiveness
- Contribute to case conferences, team meetings, and program planning
- Established and maintained robust connections with community partners and referral sources. Aligned services with funding requirements, agency policies, and industry best practices. Supported audits, monitoring visits, and initiatives for ongoing quality enhancement.
Rapid Rehousing and Up & Out Case Manager
01.2021 - Current
- Provide wrap-around case management to individuals and families experiencing homelessness in the Up & Out and Rapid Rehousing Programs.
- Conduct comprehensive assessments of individuals' housing needs, barriers to housing, and support service requirements.
- Develop individualized housing stability plans with clients, set measurable goals, and monitor progress toward achieving them.
- Advocate for clients by liaising with landlords, government agencies, and other service providers to secure necessary resources.
- Refer clients to critical support services such as mental health counseling, substance abuse treatment, employment training, and benefits assistance.
- Build and maintain relationships with local landlords, housing authorities, and social service agencies to expand access to client resources.
- Maintain accurate client files, complete case plans, and document case notes consistently.
- Assist in the hiring and training of new case managers.
- Address client concerns and resolve conflicts through effective communication and problem-solving techniques. Implement and evaluate program initiatives to enhance service quality and meet organizational objectives.
- Facilitate staff meetings and training sessions to promote team collaboration and continuous professional development.
Family Navigator
01.2020 - 01.2021
- Actively supported pregnant and postpartum mothers by connecting them to necessary community resources advocating for their needs acting as a bridge between the clients and available services.
- Conducting thorough assessments to identify clients' needs and challenges. Representing clients' needs in meetings with service providers, schools, and other relevant organizations.
- Providing clients with information about available services, rights, and strategies to advocate for themselves.
- Maintaining detailed records of family interactions, service referrals, and progress made.
- Participating in community events to raise awareness about available services and identify potential needy families.
- Assist in training of new employees.
- Assisted in the startup of a new program that provides extra support for pregnant and postpartum mothers in recovery.
Targeted Case Manager
01.2019 - 01.2020
- Conducting comprehensive assessments of individuals within a specific high-need population.
- Developing individualized service plans, linking clients to appropriate community resources, advocating for their needs, and monitoring their progress to ensure they receive the necessary support and achieve desired outcomes.
- Creating individualized service plans based on assessment findings, outlining goals, interventions, and timelines for each client. Regularly monitoring client progress through meetings, phone calls, and home visits to ensure they are actively engaged in their service plan and achieving goals.
- Building relationships and coordinating care with other professionals involved in the client's life, including healthcare providers, therapists, social workers, and family members.
- Providing immediate support and crisis intervention services to clients experiencing urgent needs.
Education
Bachelor of Arts - Criminal Justice
Marshall University
Huntington, WVMaster of Science (M.S.) - Forensic Psychology
Marshall University
Skills
Leadership and supervision Case management expertise Crisis intervention and conflict resolution Partnership development in community Effective communication skills Time management and organization Advocacy for clients and empathy Resource coordination with cultural competence
Timeline
Lead Community Based Case Manager
Metropolitan Ministries
07.2025 - Current
Rapid Rehousing and Up & Out Case Manager
01.2021 - Current
Family Navigator
01.2020 - 01.2021
Targeted Case Manager
01.2019 - 01.2020
Bachelor of Arts - Criminal Justice
Marshall University
Master of Science (M.S.) - Forensic Psychology
Marshall University