Versatile operations professional blending shop-floor know-how with upbeat team leadership and logistics savvy. Background spanning nearly two decades across multiple industries: Operations Manager (manufacturing), Operations Associate (consumer goods), Terminal Manager (school transportation), Performance Instructor (distribution), and office/HR roles. Brings strong hiring/onboarding, route and shift planning, compliance, and clear customer communication. Known as a roll-up-your-sleeves leader who builds practical systems-PM, SOPs, training, onboarding, proposals, and incentives-that lift safety, quality, and throughput (including an 18% reduction in unplanned downtime). Calm under pressure, candid with people, and relentlessly organized.
Overview
20
years of professional experience
1
Certification
3
years of post-secondary education
Work History
Millennium Packaging Service LLC
Operations Manager
03.2025 - Current
Job overview
Cut unplanned downtime 18% by implementing a preventive-maintenance schedule and a plant-wide downtime tracker; standardized changeover work instructions.
Communicate daily with the CEO and VPs to review production targets/quotes, align priorities, and convert goals into shift-level plans, staffing, and resource allocations.
Built and delivered training programs; scoped software updates with stakeholders and trained end users for adoption and consistency.
Designed and launched an incentives program for hourly employees tied to performance and safety criteria.
Procter & Gamble
Operations Associate
06.2023 - 03.2025
Job overview
Supported daily production operations while maintaining safety and quality standards.
Coordinated with cross-shift teams to meet schedules and facilitate smooth changeovers.
Maintained accurate logs and assisted with troubleshooting to reduce downtime.
Student Transportation of America
Transportation Manager
06.2021 - 06.2022
Job overview
Led a terminal of 75+ employees; ensured regulatory compliance and on-time service.
Managed fleet, hiring/onboarding, payroll, and route planning for bus and van runs.
Lowe's Distribution
Performance Instructor
02.2019 - 06.2021
Job overview
Shift Lead for Product Receiving; led new-hire orientation and training.
Promoted in under six months for leadership, organization, and results.