Emmanuel Dwomoh
Herndon,VA
Summary
Versatile Facilities Technician with a proven track record at Sabey Data Centers, excelling in data center operations, maintenance, and customer service. Demonstrated expertise in Building Management Systems and exceptional problem-solving abilities. Known for enhancing operational efficiency and reliability, ensuring 24/7 critical system uptime with a collaborative approach to project execution and maintenance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Facilities Technician
Sabey Data Centers
Ashburn, VA
01.2022 - Current
- Conduct daily inspections to monitor and record data on electrical, mechanical, and fire/life safety systems
- Operate and monitor BMS and EPMS to ensure the 24/7 reliability of critical systems
- Troubleshoot and resolve facility-level and rack-level incidents within strict SLA timeframes
- Perform rack installations, decommissioning, and preventive maintenance to maintain operational efficiency
- Draft and execute Method of Procedures (MOPs) for critical infrastructure changes and maintenance
- Collaborate with contractors, vendors, and sub-contractors to ensure compliance with established standards and local legislation
- Operate Kohler and CAT generators for routine testing and emergency operations
- Manage work requests, oversee projects from inception to completion, and provide on-site support as needed
Facilities Security Officer
Sabey Data Centers
Ashburn, VA
01.2021 - 01.2022
- Ensured the physical security of the data center, monitoring access control systems and coordinating emergency responses
- Supported operational staff by maintaining a secure environment for equipment and personnel
Parts Installer & Customer Service Representative
AutoZone
Hyattsville, MD
01.2018 - 01.2019
- Installed vehicle parts, including batteries, filters, and wiper blades, ensuring customer satisfaction
- Provided personalized assistance and resolved customer inquiries efficiently
Customer Service Representative
Ross Stores
Hyattsville, MD
01.2016 - 01.2018
- Delivered exceptional customer service, assisting with purchases, managing transactions, and maintaining inventory
Education
Bachelor of Science - Criminal Justice, Minor in IT
George Mason University
Fairfax, VAHigh School Diploma -
Northwestern High School
Hyattsville, MDBusiness Management, Costing, Accounting, and Economics
Prempeh College
GhanaSkills
- Data Center Operations & Maintenance
- Building Management Systems (BMS)
- Electrical Power Management Systems (EPMS)
- Rack Installation
- Decommissioning
- Troubleshooting
- Preventive Maintenance (PM)
- Root Cause Analysis
- Generator Operations (Kohler & CAT)
- Technical Writing for Change Management (MOPs & SOPs)
- HVAC Systems Management
- Project Execution
- Team Collaboration
- Customer Service
- Problem Resolution
- HVAC experience
- Report writing
- Work order processing
- Painting skills
- HVAC
- Mechanical troubleshooting
- Preventive Maintenance
- fire protection systems
- Controls management
- Energy management
Certification
- Google Data Analytics Professional Certificate
- Cybersecurity Professional Analyst Certificate
- IT Support Certificate
References
- Mitchel Smith, FE1, Sabey Data Centers
- Eulises Moreno, FE1, Sabey Data Centers
Physicalandtechnicalaptitudes
- Demonstrated ability to lift and move up to 39 pounds independently and perform group lifts for heavier loads.
- Skilled in working at heights and using ladders for construction and maintenance tasks.
- Experienced in working long shifts (up to 12 hours) and rotating on-call schedules.
- Adhered to safety protocols in environments requiring ear protection and physical endurance.
Languages
English
Professional
French
Limited
Afrikaans
Professional
Timeline
Facilities Technician
Sabey Data Centers
01.2022 - Current
Facilities Security Officer
Sabey Data Centers
01.2021 - 01.2022
Parts Installer & Customer Service Representative
AutoZone
01.2018 - 01.2019
Customer Service Representative
Ross Stores
01.2016 - 01.2018
- Google Data Analytics Professional Certificate
- Cybersecurity Professional Analyst Certificate
- IT Support Certificate
Bachelor of Science - Criminal Justice, Minor in IT
George Mason University
High School Diploma -
Northwestern High School
Business Management, Costing, Accounting, and Economics
Prempeh College
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