WAHIDULLAH AHMADY
Centreville,VA
Summary
Experienced Data Center IT professional with a passion for efficiently executing client demands. Skilled in data center operations, telecommunications, and hardware engineering. Proficient in troubleshooting technical issues, maintaining high attention to detail, and ensuring optimal system performance and operational efficiency.
Overview
3
3
years of professional experience
Work History
Control Room Officer
FCS First Coast Security
03.2024 - Current
- Maintain the security of sensitive data and ensure the safety of IT-related staff
- Monitor and manage control room operations to ensure compliance with security protocols
- Respond to security alerts and implement appropriate measures to address threats
- Coordinate with IT teams to ensure seamless communication and operational efficiency
Data Center Technician
AWCC Data Center
01.2023 - 12.2023
- Diagnosed and Resolved Technical Issues: Identified and troubleshot network connectivity issues, including faulty Cat6 copper cables and optical fiber connections
- Utilized diagnostic tools like ping, traceroute, and console commands to isolate problems, ensuring quick resolution to minimize downtime
- Cable Management: Installed, terminated, and tested Cat6 copper cables for console connections and network devices
- Pulled, routed, and secured both copper and optical fiber cables through data center infrastructure, adhering to cable management best practices to ensure optimal performance
- Ladder Safety & Physical Infrastructure: Safely climbed ladders to manage overhead cabling tasks, including pulling, running, and organizing fiber optic and copper cables in compliance with safety standards
- System Maintenance, Backups, and Upgrades: Performed routine system checks to monitor server health, updated firmware, and conducted data backups using automated scripts and backup software to ensure data integrity
- Scheduled preventive maintenance to reduce the risk of hardware failures
- Cross-Functional Collaboration: Worked closely with network engineers, system administrators, and security teams to enhance service delivery, streamline troubleshooting processes, and support infrastructure upgrades, resulting in improved system reliability and performance
- Compliance with IT Policies: Ensured adherence to organizational IT security protocols, including proper handling of sensitive data and secure cable management practices
- Regularly communicated updates on policy changes to team members to maintain compliance across operations
Telecom Support Specialist
Afghan Telecom
07.2022 - 12.2022
- Provided technical support for client issues related to internet connectivity and router configuration
- Assisted in installing, configuring, and troubleshooting network hardware and software upgrades for internal client teams
- Monitored network performance and reported issues to the technical team
- Delivered excellent customer service to resolve user concerns and queries
- Guided customers through setting up new services like cable TV by providing clear instructions
Education
Bachelor of Science (B.S.) - Business Management
Kabul University
07.2022
Skills
- Data Center Operations & Maintenance
- Network Troubleshooting & Support
- Telecommunications System Management
- Hardware Installation & Repair
- System Backups & Upgrades
- Customer Service & Technical Support
- Knowledge of IT Policies & Standards
- Cat6 Copper Cable Installation & Management
- Optical Fiber Installation & Troubleshooting
- Cable Pulling & Ladder Safety
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Control Room Officer
FCS First Coast Security
03.2024 - Current
Data Center Technician
AWCC Data Center
01.2023 - 12.2023
Telecom Support Specialist
Afghan Telecom
07.2022 - 12.2022
Bachelor of Science (B.S.) - Business Management
Kabul University