Company Overview: Managed worker's compensation processes and procedures in compliance with state and federal regulations within a business of over two dozen properties ranging from theme parks, live entertainment to aquariums and over 12,000 employees
Managed worker's compensation processes and procedures in compliance with state and federal regulations within a business of over two dozen properties ranging from theme parks, live entertainment to aquariums and over 12,000 employees
Developed communication strategies to reinforce compliance company wide
Collaborated with Third Party Administrators, attorneys, and properties to ensure employees had the best treatment in a timely manner
Managed worker's compensation processes and procedures in compliance with state and federal regulations within a business of over two dozen properties ranging from theme parks, live entertainment to aquariums and over 12,000 employees
Participated in a TPA and Broker change within five months of one another
Investigated and processed claims reports and supporting documentation
Identified and removed obstacles to ensure highest quality claims outcomes
Analyzed financial impacts of injury circumstances
Performed thorough reviews of all documentary evidence including investigative reports
Conducted and evaluated legal/TPA strategy conference calls at regular intervals
Lowered company injury rate by 13%
Informed injured workers of all treatment options
Coordinated claims case management with physicians and other health care professionals
Identified cases in need of medical management
Identified cases requiring workplace surveillance
Evaluated injured employees' compliance with prescribed physical therapy regimens
Safety, Security & Facilities Manager
Herschend Family Entertainment
Valdosta, GA
01.2018 - 12.2023
Company Overview: Managed all safety, security and facility maintenance for 170-acre property with over 30 food service locations, 27 attractions, 15 retail locations
Managed all safety, security and facility maintenance for 170-acre property with over 30 food service locations, 27 attractions, 15 retail locations
Created and implemented new safety programs, facilitated a Workers' Compensation program and handled all guest injury investigations through to resolution
Managed all safety, security and facility maintenance for 170-acre property with over 30 food service locations, 27 attractions, 15 retail locations
Lowered team member injuries by 40%, lowered guest injuries by 25%
Lowered completion time of open maintenance requests by 8 days
Saved company $250k through improved safety and maintenance programs
Oversaw overhaul of safety procedures including hearing conservation, drug screening, injury investigation, installation of security monitoring and screening devices
Developed and implemented a comprehensive safety program that resulted in a 35% improvement in safety audit scores
Strengthened emergency response procedures, leading to a 25% faster response to incidents
Conducted annual/quarterly trainings and live drills with local stakeholders/public safety entities
Achieved the OSHA 30 certification through Georgia Tech Outreach Training Program
EMT Intermediate
Thomas County Board of Commissioners
Thomasville, GA
01.2007 - 01.2024
Attend emergency and non-emergency medical calls providing life saving care in high pressure situations
Proficient in assessing and stabilizing patients, administering life-saving interventions, and effectively communicating with healthcare teams
Adept at remaining calm under stress and delivering prompt, empathetic care to ensure positive patient outcomes
Received Life Save Award
Safety & Security Manager
Herschend Family Entertainment
Valdosta, GA
01.2007 - 01.2015
Managed 35 direct reports and $500k budget of both safety and security
Implemented new security protocols and installed security monitoring in tolls to reduce theft resulting in over $20k savings
Created safety nomination programs resulting in 60% increase in reported safety awareness reports
Operations Manager, Safety Director, Environmental Compliance Coordinator, Human Resources Director, Workers’ Compensation Claims Coordinator, Special Projects Manager, Junk car buyer, Ferrous & Non-ferrous trader at The Adlen Family Partners, LLCOperations Manager, Safety Director, Environmental Compliance Coordinator, Human Resources Director, Workers’ Compensation Claims Coordinator, Special Projects Manager, Junk car buyer, Ferrous & Non-ferrous trader at The Adlen Family Partners, LLC