Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

ELIZABETH BORDERS

Plainfield,IN

Summary

Dynamic and results-oriented Medical Services Practice Director with over 10 years of experience in enhancing operational efficiency within multiple offices. Adept at leading multidisciplinary teams, including Psychiatrists, Advance Practice Nurses, Registered Nurses, and Medical Assistants, while effectively managing a client base of over 1,500. Committed to delivering exceptional patient care and fostering collaborative environments. Proven track record in implementing process improvements and leveraging technology to optimize workflow and patient experiences.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Medical Services Practice Manager/Director of Operations

Cummins Behavioral Health Systems Inc.
Avon, IN
04.2018 - Current
  • Oversees daily operations of a team of 15 staff members across five locations, leading to a significant increase in productivity and enhanced patient satisfaction.
  • Collaborates with cross-functional teams and vendors to streamline processes, resulting in improved operational efficiency.
  • Implemented an electronic health record (EHR) system that enhanced billing accuracy by 20% and improved patient scheduling.
  • Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
  • Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
  • Provided leadership and guidance to the medical team in order to meet goals and objectives.
  • Spearheaded a patient experience initiative that significantly increased patient satisfaction scores.
  • Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
  • Ensure compliance with healthcare regulations and credentialing standards by performing monthly audits.
  • Enhance patient experiences through innovative interventional psychiatric services (e.g., Spravato and dTMS).

Human Resources Specialist

Cummins Behavioral Health Systems, Inc.
Avon, IN
09.2012 - Current
  • Managed onboarding logistics for over 350 employees, coordinated training, and compliance with legal requirements.
  • Managed recruitment processes, including job postings, candidate screening, and interviews, ensuring timely and efficient hiring.
  • Acted as Program Liaison for the Mental Health Funds Recovery Program (a federal reimbursement program).
  • Improved filing systems for confidential employee records, enhancing accessibility and organizational efficiency.
  • Provided timely and knowledgeable responses to employee inquiries and requests.
  • Coordinated benefits administration activities such as enrollments, changes, terminations, and transfers.
  • Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
  • Managed payroll processing for over 350 employees.

Administrative Assistant

Stony Brook Dental Care
Louisville, KY
08.2009 - 07.2012
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk. Served as the New Patient Coordinator.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Scheduled appointments between clients and customers and internal staff members.

Education

Bachelor of Science - Business Administration And Management

Indiana Wesleyan University
Indiana
01.2016

Skills

  • Operations Management
  • Policy Development
  • Problem-solving and attention to detail
  • Proficient in Client Relations
  • Effective communication
  • Critical thinking
  • Employee relations and conflict resolution
  • Staff training and development
  • Human Resources Management and Payroll/Benefits
  • Time Management
  • Risk Management
  • Executive management support
  • Process improvment
  • Strategic Planning

Certification

  • Notary Public, Indiana, 2013
  • CPR Instructor, American Heart Association
  • Business Management Essentials Certification, Management and Strategy Institute

References

References available upon request.

Timeline

Medical Services Practice Manager/Director of Operations

Cummins Behavioral Health Systems Inc.
04.2018 - Current

Human Resources Specialist

Cummins Behavioral Health Systems, Inc.
09.2012 - Current

Administrative Assistant

Stony Brook Dental Care
08.2009 - 07.2012

Bachelor of Science - Business Administration And Management

Indiana Wesleyan University

Similar Profiles

CREATE PROFILE
ELIZABETH BORDERS