Beth Brown
Binghamton,NY
Summary
I am a hardworking and passionate person with a strong work ethic and with over 20 years' experience in the healthcare field. I have held various positions such as a customer service representative, scheduling specialist, billing representative and in my current position as a Population Health Coordinator. I am eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I am motivated to learn, grow and excel in any future position I hold.
Overview
15
15
years of professional experience
Work History
Release of Information Specialist 2
Verisma
Remote
11.2022 - Current
- Use Microsoft, Excel, Epic, and Cerner to perform data entry functions.
- Navigate within patient records to locate requested documentation, successfully completing requested records in a timely manner.
- Reproduce protected health information by using data extraction and file formats.
- Work closely with hospitals, doctors offices, lawyers, and patients to send them requested records.
- Navigate within patient records to locate requested documentation, successfully completing request.
- Reproduce protected health information by using data extraction and file management techniques.
- Coordinate patient information flow through caregivers, insurance companies, billing departments and patients.
- Complete certifications of documents for court and legal purposes.
- Utilize electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
- Verify accuracy of patient information in medical records.
- Maintain accuracy, completeness, and security for medical records and health information.
- Follow exact procedures for handling transfers and other releases of medical records.
- Assist in preparation of medical reports for external parties.
Population Health Coordinator
Ascension Lourdes Hospital
Binghamton, NY
05.2017 - 11.2022
- Medical record review of assigned patient population for compliance with quality measures and data collection purposes.
- Research medical records to obtain testing/health information to submit to health insurance companies.
- Work closely with health insurance companies by uploading health information to close patient care gaps.
- Submit release of information forms to hospitals, physician offices and multiple healthcare facilities to receive health reports requested by their primary care physicians.
- Scan received reports into patient charts.
- Outreach to patients to schedule wellness appointments and testing ordered by their physicians.
- Work closely with provider offices through daily correspondence as needed for patients needs.
- Outreach to patients that have left the emergency room against medical advice or without being seen to assure they receive the follow up care they need.
- Assists with management of project goals and deadlines through communication with responsible staff.
- Attend monthly meetings with health insurance payers and administration.
- Utilize fax machines, printers, and scanners.
- Utilize Excel spreadsheets, Microsoft, Google sheets and Google Voice.
- Work remotely 3 days a week and 2 days in the office.
Scheduling Specialist/Customer Service Representative
Ascension Lourdes Hospital
Binghamton, NY
12.2012 - 05.2017
- Answered constant flow of patient calls for multiple physician offices.
- Scheduled patient appointments with providers, tests, and procedures.
- Verified insurances
- Registered patients for appointments
- Billing/collected payments
- Attended monthly inservices
Ambulatory Office Assistant
Bassett Healthcare
Norwich, NY
09.2009 - 12.2012
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Checked patients in and out for appointments.
- Collected office co-pays
- Answered multiple phone lines.
- Managed physician schedules.
- Managed medical records
Education
Regents -
Harpursville Junior-Senior High School
Harpursville, NY06.1986
Skills
- Communication
- Customer service
- Dependable and reliable
- Time management
- Patient scheduling & insurance verification
- Computer skills
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Patient and Empathetic
Timeline
Release of Information Specialist 2
Verisma
11.2022 - Current
Population Health Coordinator
Ascension Lourdes Hospital
05.2017 - 11.2022
Scheduling Specialist/Customer Service Representative
Ascension Lourdes Hospital
12.2012 - 05.2017
Ambulatory Office Assistant
Bassett Healthcare
09.2009 - 12.2012
Regents -
Harpursville Junior-Senior High School