Beth Bukowski
Syracuse
Summary
Dynamic professional with extensive experience at Medical Answering Services LLC, excelling in customer service and data entry. Proven ability to enhance team performance through effective training and process improvements. Skilled in multitasking and project coordination, ensuring compliance and high satisfaction levels while managing urgent requests efficiently.
Overview
13
13
years of professional experience
Work History
Fair Hearing Coordinator
Medical Answering Services LLC.
Syracuse, NY
01.2021 - 02.2026
- Responded to customer inquiries efficiently, ensuring accurate information delivery and high satisfaction levels.
- Managed call volume effectively, prioritizing urgent requests while maintaining quality standards.
- Collaborated with healthcare providers to facilitate seamless communication and address patient needs promptly.
Utilization Review Coordinator
Medical Answering Services LLC.
Syracuse, NY
01.2019 - 01.2021
- Assisted in reviewing clinical documentation to ensure compliance with insurance requirements and company policies.
- Supported utilization review processes by gathering and organizing patient information for accurate assessments.
- Collaborated with healthcare providers to obtain necessary authorizations for patient services and treatments.
- Trained new team members on utilization review protocols, enhancing overall team performance and knowledge sharing.
Data Entry Supervisor
Medical Answering Services LLC.
Syracuse, NY
01.2017 - 01.2019
- Supervised daily data entry operations to ensure accuracy and efficiency.
- Trained new team members on data entry protocols and systems.
- Developed and implemented workflow improvements to enhance productivity.
- Conducted regular audits of data entries for quality assurance.
- Oversaw scheduling and task assignments for data entry staff.
- Analyzed performance metrics to identify areas for improvement.
- Provided daily supervision, feedback and oversight to direct reports.
Data Entry Administrator
Medical Answering Services LLC.
Syracuse, NY
01.2015 - 01.2017
- Processed high volumes of patient data information accurately.
- Ensured compliance with HIPAA regulations during data handling.
- Collaborated with medical staff to resolve data discrepancies promptly.
- Demonstrated strong multitasking abilities by juggling numerous tasks simultaneously without sacrificing quality or accuracy.
CSR
Medical Answering Services LLC.
Syracuse, NY
08.2013 - 01.2015
- Responded to customer inquiries efficiently, ensuring accurate information delivery and high satisfaction levels.
- Managed call volume effectively, prioritizing urgent requests while maintaining quality standards.
- Collaborated with healthcare providers to facilitate seamless communication and address patient needs promptly.
Education
High School Diploma -
CNS
Cicero, NY06.2000
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Project coordination
- Work Planning and Prioritization
- Process improvement
- Meeting coordination
- Point of contact
Timeline
Fair Hearing Coordinator
Medical Answering Services LLC.
01.2021 - 02.2026
Utilization Review Coordinator
Medical Answering Services LLC.
01.2019 - 01.2021
Data Entry Supervisor
Medical Answering Services LLC.
01.2017 - 01.2019
Data Entry Administrator
Medical Answering Services LLC.
01.2015 - 01.2017
CSR
Medical Answering Services LLC.
08.2013 - 01.2015
High School Diploma -
CNS