Arianna Wilson

• Conducts accurate, confidential, and in-depth interviews to assist and ensure accurate demographic information pertaining to the processing of a NYS Fair Hearing trial
• Handles general inquires from recipients, legal representatives or local agencies
• Collaborated with cross-functional teams to achieve quality of work
• Ensures and accurately reports to NYC Officials with agency efforts to comply with all Fair Hearing Decision
• Utilizing NYS systems to conduct interviews to process legal records of Fair Hearing Court date trials
• Determination of aid status and good cause for adjournments, withdrawals, or requests to re-open Fair Hearing Records
• Records all requests for Fair Hearing from recipients or applications for public assistance benefits, medicaid, supplemental nutrition benefits, temporary assistance, etc.
• Providing recipients of Public Assistance the right to a fair trail within the state of New York
• Utilized Medicaid Systems such as EMEDNY to process fair hearings against inadequacies with denials of services, home-care/personal-care, coverage, etc.

• Trained new investigators on department protocols and procedures ensuring consistent service quality across team members.
• Negotiated payment plans with delinquent payers, increasing compliance rates while minimizing court involvement.
• Collaborated with other departments, such as public assistance and law enforcement agencies, to gather pertinent information and enforce child support orders.
• Coordinated with interstate agencies to enforce child support orders for cases involving out-of-state non-custodial parents.
• Held case-loads for Public Assistance receipts
• Utilizing systems such as WMS to record child-support documents and confidential information and payments

Collaborated with

• Served as the primary point of contact, fostering strong relationships between internal teams within and external partners.
• Collaborated with Rensselaer County Dept. of Social Services to house victims/survivors of Domestic Violence and completed Domestic Violence safety waivers
• Carried case-loads of families and individuals to provide trauma-informed care, economic goals, social economic goals, mental/physical health goals, end goal of securing safe and affordable housing
• Mckinney-Vento Liaison for school students for residential clients and non-residential clients
• Coordination relationships with safe hotel placements and other safe shelter placements
• Utilized confidential systems to record intakes, case-loads, case-management documents
• Conducted intakes for NYS PREA, NYS Domestic Violence and Sexual Assault, and Rensselaer County DV Hotline

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

• Assisted clients in maintaining independence by supporting them in personal hygiene tasks, such as bathing and dressing.
• Maintained accurate records of client progress, medication administration, and daily care activities for ongoing assessment purposes.
• Facilitated smoother transitions for clients from hospital stays to home environments by providing ongoing education on medication management, wound care, and other post-discharge requirements.
• Implemented strategies recommended by occupational therapists or other healthcare professionals to improve overall quality of life for clients with cognitive impairments like dementia or Alzheimer''s disease.
• Managed household chores such as cooking nutritious meals, cleaning living spaces, or doing laundry to create a comfortable environment for clients to live in safely.
• Enhanced patient well-being by providing comprehensive personal care and assistance with daily living activities.
• Facilitated social engagement for clients by arranging outings and coordinating visits with friends and family members.
• Collaborated with healthcare professionals to develop individualized care plans tailored to each client''s specific requirements.
• Administered medications as prescribed, maintaining proper dosage and timing for optimal health benefits.
• Prevented falls or injuries among clients through vigilant monitoring of their surroundings and timely assistance with mobility challenges.
• Ensured safety and comfort for clients through closely monitoring their physical and emotional needs.
• Provided compassionate end-of-life care to terminally ill patients, ensuring their comfort and dignity in their final days.