Beth Cayton
Flanner & Buchanan
Indianapolis,IN
11
years of professional experience
Detail-oriented administrative professional with experience in records management, customer service, and office operations. Recognized for maintaining accurate documentation, providing compassionate support to families, and building positive working relationships with vendors and colleagues. Known for a calm, dependable approach, strong organizational skills, and the ability to manage multiple priorities while supporting efficient daily operations. Experienced with Microsoft Office and PlotBox cemetery management software.
Work History
Cemetery Administrator
2 Years 9 Months- Coordinate daily cemetery operations by scheduling interments, entombments, memorial services, and vendor activities while ensuring accurate and timely execution.
- Create, maintain, and audit cemetery ownership records by preparing deeds, ownership transfers, contracts, and supporting legal documentation with exceptional attention to detail.
- Process deed transfers, ownership changes, and cemetery property records while ensuring compliance with company policies and state regulations.
- Utilize PlotBox cemetery management software to maintain burial records, ownership information, cemetery maps, and digital property records.
- Coordinate monument purchases by preparing orders, verifying specifications, and scheduling installations with monument vendors and field personnel.
- Serve as the primary liaison between families, funeral homes, monument companies, and contractors to ensure seamless communication and service coordination.
- Assist families with cemetery services by providing compassionate guidance regarding ownership, memorialization, interment options, and required documentation.
- Prepare contracts, permits, correspondence, reports, and administrative documentation while maintaining confidential and accurate records.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Customer Service Lead
4 Years- Trained, coached, and mentored new and existing team members to strengthen performance, job expertise, and product knowledge through hands-on instruction and virtual training.
- Resolved complex customer concerns by applying company policies and procedures while providing timely communication to customers and employees across eight retail locations.
- Supported Customer Service Manger with daily operations, including complaint resolution, staff scheduling, accounts receivable, inventory coordination and departmental administration.
- Process credit card, ACH, cash payments, and phone payments while maintaining accurate reconciliation for 200+ corporate and personal accounts.
- Assisted a high volume customer service team handling 180+ inbound calls and phone orders daily, resolving escalated issues and coaching staff on effective resolution strategies.
- Managed website administration by updating product listings, photos, and descriptions while processing online orders, event inquiries, donation requests, and customer service submissions.
- Coordinated delivery logistics by resolving routing issues, correcting delivery information, and ensuring timely deliveries for residential, business, and funeral service customers.
Early Childhood Educator
4 Years 1 Month- Developed and implemented engaging curriculum and daily lesson plans for preschool students, fostering cognitive, social, emotional, and physical development.
- Assessed student progress through ongoing observations, documentation, and formal evaluations, maintaining accurate records, and communicating developmental milestones with families.
- Partnered with parents, teachers, and support staff to address academic, behavioral, and developmental needs, creating individualized strategies to support student success.
- Maintained a structured, safe, and inclusive classroom environment by implementing positive behavior management techniques and clear expectations.
- Planned and coordinated classroom activities, schedules, and educational materials while ensuring compliance with district policies and state standards.
Education
High School Diploma
Skills
Administrative Office Support
Microsoft Office (Word
Excel
Outlook)
Document & Contract Management
Regulatory Compliance
Calendar & Appointment Scheduling
Data Entry & Database Management
Client Relationship Management
Report Preparation
Record Management
Timeline
Cemetery Administrator
Flanner & Buchanan
11.2023 - CurrentRead More
Customer Service Lead
McNamara Florist
10.2019 - 10.2023Read More
Early Childhood Educator
Carmel Clay School District
07.2015 - 08.2019Read More
Hamilton Heights High School
High School Diploma
Read More