Dynamic professional with a strong background in customer service and special education support. Known for effective communication, problem-solving skills, and the ability to manage high-stress situations while maintaining professionalism and a positive team environment.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
National Metal Industries
Oceanside, NY
08.2022 - Current
Provided exceptional customer support through effective communication and problem-solving skills.
Trained new staff on best practices for handling customer interactions and system usage.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Boosted team morale by consistently recognizing colleagues' contributions and achievements.
School Aide
Oceanside Union Free Sch Dist
Oceanside, NY
09.2018 - 06.2022
Supported students with special needs, fostering inclusion and engagement.
Provided one-on-one assistance to students requiring additional support, boosting their confidence and academic progress.
Promoted good study habits and student independence to improve quality of student outcomes.
Contributed to a clean and organized learning environment through regular maintenance of classrooms and shared spaces.
Collaborated with staff to maintain a positive learning environment.
Monitored student classroom and outdoors activities to promote student safety.