Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beth Torpey

Oceanside

Summary

Dynamic professional with a strong background in customer service and special education support. Known for effective communication, problem-solving skills, and the ability to manage high-stress situations while maintaining professionalism and a positive team environment.

Overview

8
8
years of professional experience

Work History

Customer Service Manager

National Metal Industries
Oceanside, NY
08.2022 - Current
  • Provided exceptional customer support through effective communication and problem-solving skills.
  • Trained new staff on best practices for handling customer interactions and system usage.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

School Aide

Oceanside Union Free Sch Dist
Oceanside, NY
09.2018 - 06.2022
  • Supported students with special needs, fostering inclusion and engagement.
  • Provided one-on-one assistance to students requiring additional support, boosting their confidence and academic progress.
  • Promoted good study habits and student independence to improve quality of student outcomes.
  • Contributed to a clean and organized learning environment through regular maintenance of classrooms and shared spaces.
  • Collaborated with staff to maintain a positive learning environment.
  • Monitored student classroom and outdoors activities to promote student safety.

Education

Associate of Science - Liberal Arts

Nassau Community College
Garden City, NY

Skills

  • Customer relations
  • Excellent time management skills
  • Cash handling
  • Adherence to high customer service standards
  • Team building and leadership
  • Special education support
  • Student engagement
  • Teacher assistance
  • Activity supervision
  • Child development
  • Conflict resolution

Timeline

Customer Service Manager

National Metal Industries
08.2022 - Current

School Aide

Oceanside Union Free Sch Dist
09.2018 - 06.2022

Associate of Science - Liberal Arts

Nassau Community College