Beth Crosby
Customer Service Transaction Coordinator
Bay Saint Louis,MS
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Resourceful Service Coordinator with proven ability to deliver high productivity and efficiently complete tasks. Skilled in client relationship management.
I am also the owner and founder of a signing company that utilizes notaries around the USA. We facilitate loan closings for title companies and law firm's nationwide. My reputation of customer focused service and reliability has allowed me to serve my clients for over 23 years.
Overview
23
23
years of professional experience
Work History
Nationwide Signing Service
EMD Settlement Group Inc
01.2002 - Current
- Ensure successful completion of all projects.
- Maintain accurate records of services provided for each client.
- Review invoices for accuracy prior to submission for payment processing.
- Analyze data from customer feedback to identify areas for improvement.
- Monitor team performance and provide feedback on areas of improvement needed.
- Coordinate service schedules and appointments with clients.
- Manage complex problems with urgency and professionalism.
- Develop positive relationships with clients through friendly communication.
- Answer all calls, incoming, providing assistance to clients and notaries.
- Resolve all customer issues in a professional manner while maintaining high levels of customer service.
Education
Some College (No Degree) - General Studies
University of Kentucky
Lexington, KYSkills
- Document coordination
- Transaction monitoring
- Deadline management
- Client relationship building
- Data entry proficiency
- Contract comprehension
- Real estate
- Build customer relationships
- Problem-solving abilities
- Proactive and focused
- Professional demeanor
- Relationship building
- Active listening
References
References available upon request.
Timeline
Nationwide Signing Service
EMD Settlement Group Inc
01.2002 - Current
Some College (No Degree) - General Studies
University of Kentucky
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