BETH E. FOLAND
New Smyrna Beach,FL
Summary
Seeking to leverage legal operations experience in driving cost and operational efficiencies.
Engaging, articulate and client-centric Legal Operations Expert with proven experience in leading, streamlining, designing and implementing new technology initiatives for workflow processes and improvements resulting in significant savings and operational efficiencies. Exceptional leadership, communication, interpersonal, problem-solving, decision-making and attention-to-detail skills. Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets.
Overview
24
24
years of professional experience
Work History
Legal Operations Manager
TriNet USA
Remote
05.2020 - Current
- Oversaw daily operations to ensure efficient workflow and resource allocation.
- Implemented process improvements to streamline operations and increase productivity.
- Coordinated cross-departmental communication for seamless project execution.
- Analyzed operational data to identify trends and inform decision-making processes.
- Facilitated regular team meetings to discuss challenges and promote collaboration.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Team Lead - Legal Operations Solutions
Elevate Services
05.2020 - Current
- Provided and maintain back office operation solutions and change management reducing the burden on internal resources.
- Provided data hygiene, analytics, project coordination, and system knowledge to manage software migration.
- Support the implementation and migration of various eBilling software solutions.
- Design reporting, metrics and dashboards integrating multiple sources into one tool for customers.
- Design and improve playbooks, training modules, tools, and templates for wide-range of systems and processes. Customize to customer's needs and culture.
- Managed a team in delivery legal operations services (matter management; invoice, vendor and knowledge process management, e-billing support; accruals, analytics and budget support) to one large global client.
Legal Operations Manager
TopBuild Corporation
Daytona Beach, FL
10.2019 - Current
- Reporting directly to the General Counsel to assist with implementing best practices, policies and procedures based on experience and industry standards.
- Assist with departmental budgeting and forecasting by working closely with the finance teams to ensure proper and accurate monthly accruals.
- Revised and updated Outside Counsel Billing Guidelines and enforcement of same with supporting law firms.
- Streamlined the manual process between the legal department's ebilling system and accounts payable.
- Serve as the Chief of Staff between the other members of the legal department and the General Counsel.
- Implement technology solutions to automate manual work processes.
- Serve as Secretary and member of the Compliance Council in the development of a robust compliance program across the organization.
- Accomplishments: Updated outside counsel billing guidelines to effectuate a 10% savings. Implemented a timekeeper rate increase freeze for one calendar year. Managed approximately $15 mil. of outside counsel legal spend.
Manager, Special Projects - Corporate Legal Departments
Mosaic Consulting, Inc.
Atlanta, GA
10.2016 - 10.2019
- Deliver various levels of legal operations consulting services including: designing and executing automated streamlined workflow processes, e-billing and matter management solutions.
- Oversee budget for each project and prepare project proposals.
- Direct staff of 3-4 people and train end-users/technical support staff on automated processes.
- Assist corporate legal departments with implementing best practices, policies and procedures based on experience and industry standards.
- Work on claims, contracts for commercial transactions, intellectual property (IP) and best practices for IP.
- Revise, update and/or implement Outside Counsel Billing Guidelines.
- Accomplishments: Streamlined legal accrual process from 40 hours to 8 hours. Optimized matter management and e-billing solutions for multiple corporate legal departments across various industries resulting in significant cost savings. Currently assigned as Project Leader for improving and streamlining a one-half billion dollar in legal expenses project for a large medical device company utilizing Legal Tracker Optimization software.
Litigation Support Specialist - Forensic Accounting Department
Boyer & Ritter, LLC
Camp Hill, PA
01.2016 - 10.2016
- Gathered, organized and summarized case documentation for accounting team.
- Assisted with report writing, proofreading and editing.
Senior Litigation and Claims Analyst
Harsco Corporation
Camp Hill, PA
07.2011 - 12.2015
- Managed and successfully resolved self-insured global litigation, third party claims and adverse employment actions resulting in reduced insurance reserves and settlement costs.
- Created and implemented a claim reporting protocol as well as a Serengeti user manual and playbook.
- Updated and implemented Outside Counsel Billing Guidelines.
- Developed processes and best practices for the use of Serengeti Tracker.
- Achievements: Led a team to complete a software optimization resulting in over 200% return on investment results of which were highlighted in a Thomson Reuter's case study. 2014 Serengeti Golden Cheetah Award Winner. Hired and trained two Legal Analysis as Serengeti Back-Up Tracker Coordinators.
Litigation Paralegal
Thomas Thomas & Hafer, LLP
Harrisburg, PA
04.2005 - 07.2011
- Provided litigation support to five attorneys specializing in insurance defense litigation.
- Managed, tracked and coordinated all aspects of insurance defense litigation.
- Performed witness interviews, prepared discovery and summarized and outlined medical records.
- Used daily time entry and billing software.
- Reviewed, analyzed and complied with multiple outside counsel billing guidelines to meet client needs.
Office Manager/Administrator
Foulkrod Ellis, P. C.
Harrisburg, PA
11.2001 - 04.2005
- Managed and directed all day-to-day office and accounting activities for a small law firm.
- Maintained office accounting register and trained all administrative support staff.
- Negotiated and maintained contracts with vendors.
Education
B. S. - Legal Studies
Central Pennsylvania College
Summerdale, PA01.2013
A. S. - Specialized Business - Paralegal
McCann School of Business
Sunbury, PA01.2001
Skills
- Staff and contract management
- Technical support and training
- Project and budget oversight
- Legal e-billing management
- Client service excellence
- Strategic planning execution
- Enterprise legal software expertise
- Change management strategies
- Litigation analysis expertise
- Legal operations specialization
- Cloud computing proficiency
- Microsoft Office Suite mastery
- Serengeti Legal Tracker knowledge
- SimpleLegal familiarity
- Passport utilization skills
- SAP
- CRM
Accomplishments
Instrumental in client Zimmer Biomet winning the prestigious 1st Place Thomson Reuters 'Golden Cheetah' Legal Tracker Summit Award in 2018 for client innovation and legal operations excellence.
Contributed to Harsco Corporation, a multi-billion-dollar global organization, receiving 1st Place 'Golden Cheetah Award' in 2014 at the Serengeti Summit, for implementing budgets on every matter, reducing invoice payment time by half and the convergence from 400+ firms to 5 in the U.S.
Contributed to Harsco Corporation, a multi-billion-dollar global organization, receiving 1st Place 'Golden Cheetah Award' in 2014 at the Serengeti Summit, for implementing budgets on every matter, reducing invoice payment time by half and the convergence from 400+ firms to 5 in the U.S.
Computer And Technical Skills
- Microsoft Office Suite
- Serengeti Legal Tracker
- SimpleLegal
- Passport
- Cloud
- Mobile
- Desktop
- Portals
- SAP
Professional Organizations Affiliations
- Legal Advisory Board, Central Penn College, Board Member, Summerdale, PA
References
AVAILABLE UPON REQUEST
Career Focus
LEGAL OPERATIONS CONSULTANT AND/OR MANAGEMENT
Timeline
Legal Operations Manager
TriNet USA
05.2020 - Current
Team Lead - Legal Operations Solutions
Elevate Services
05.2020 - Current
Legal Operations Manager
TopBuild Corporation
10.2019 - Current
Manager, Special Projects - Corporate Legal Departments
Mosaic Consulting, Inc.
10.2016 - 10.2019
Litigation Support Specialist - Forensic Accounting Department
Boyer & Ritter, LLC
01.2016 - 10.2016
Senior Litigation and Claims Analyst
Harsco Corporation
07.2011 - 12.2015
Litigation Paralegal
Thomas Thomas & Hafer, LLP
04.2005 - 07.2011
Office Manager/Administrator
Foulkrod Ellis, P. C.
11.2001 - 04.2005
B. S. - Legal Studies
Central Pennsylvania College
A. S. - Specialized Business - Paralegal
McCann School of Business