Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Beth Gomes

Sparks,NV

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

24
24
years of professional experience

Work History

Sr Manager, Donor Care

Vitalant Inc.
Reno, Nevada
04.2017 - Current
  • Successfully executed operational management for both fixed sites and mobile units, leading a team of 46 employees.
  • Managed mobile operations across Northern Nevada and Eastern California.
  • Oversaw budget item submissions and performed regular reviews to avoid overages
  • Perform annual assessments and evaluate all appraisals within the collections division. Deploy Power BI to monitor and chart employee targets, highlighting opportunities for advancement or success.
  • Collaborated with West Division Leaders to ensure alignment of processes and procedures
  • Collaborated with cross-functional teams to achieve common goals
  • Enhanced efficiency by implementing novel processes and providing hands-on training sessions.
  • Demonstrated expertise in all Donor Care protocols
  • Actively interacted with donors at both fixed locations and on mobile campaigns.
  • Successfully managed regional overtime to remain consistently low
  • Effectively engage with Donor Care to enhance communication and coordination.
  • Initiated and executed valuable improvements at the Reno site through process changes, software program implementation, and training initiatives for continued success.
  • Facilitated smooth execution of internal and external audits
  • Provided collaborative input to Human Resources for determining the course of action in employee corrective actions.
  • Managed end-to-end recruitment for Donor Care.
  • Played a key role in optimizing operations by engaging in and overseeing deviation management processes.
  • Utilized knowledge of Six Sigma Green Belt methodology in determining the underlying reasons behind problems.
  • Collaborate with Planning and Scheduling to improve Time-to-Complete metrics.
  • Served as a Subject Matter Expert (SME) in the revamp of Donor Care job descriptions.
  • Extensive experience leveraging Power BI for comprehensive reporting and visualization of key business metrics
  • Achieved effective employee compliance error tracking and trending
  • Coordinated and supervised the correction of blood unit discrepancies in the West Division
  • Optimized team performance through skill development and motivation
  • Developed and enhanced partnerships with external entities
  • Delivered success by modeling, coaching, and caring to empower and hold accountable
  • Managed records management for the organization as a subject matter expert.
  • Experienced in various Human Resources disciplines with a strong emphasis on employee relations.

Donor Care Supervisor-Fixed Sites

Vitalant Inc.
Reno, Nevada
11.2006 - 04.2017
  • Supervise and manage a staff of 20 at Reno, Carson City and Sparks sites
  • Technician scheduling, including data entry of technician schedules into KRONOS
  • Monitoring and approving technician timecards
  • Meet with Business Resources to finalize and post technician schedules
  • Perform yearly staff evaluations, which also includes staff evaluations for advancement
  • Maintains department records including new hires, terminations and incident reports
  • Oversee Special Collection Program which includes training technicians for specific procedures
  • Train and perform special collections for technicians and administrative assistants
  • Perform entry, monitor and completion of the TrackWise Program
  • Hemasphere Program scheduling
  • Communicate daily and yearly goals to technicians via staff meetings, huddles and yearly goal evaluations
  • Proficient in eDonor program such as scheduling donors and reviewing appointments
  • Train phlebotomy, post-phlebotomy care, Trima, Alyx
  • Included in on-call weekend rotation
  • Perform all duties in compliance with SOPs
  • Update SOPs when revisions are necessary
  • Handle donor complaints
  • Ensure monthly platelet and RBC QC requirements are met in partnership with the BCP Laboratory
  • Attend weekly production meetings
  • Work closely with Hospital Services, Donor Recruitment, Warehouse Coordinator and Laboratory
  • During Senior Donor Care Manager absences, Interim Donor Care Manager
  • Deliver success through empowerment and accountability by modeling, coaching, and caring
  • SME for records management
  • Multiple levels of experience in Human Resources disciplines, including focus on employee relations.

Assistant Donor Care Supervisor-Reno Site

Vitalant Inc.
Reno, Nevada
12.2004 - 11.2006
  • Oversaw donor flow
  • Medical screenings
  • Performed phlebotomy-whole blood, apheresis (all automated procedures) and special collections
  • Post donation care
  • Mobile blood drive ADS when needed.

Donor Care Specialist Mobiles and Fixed Sites

Vitalant Inc.
05.2000 - 12.2004
  • Perform medical screening and phlebotomy
  • Excellent customer service with donors and coordinators
  • Work closely with team members to ensure successful mobile drives
  • Transferred from mobiles to fixed sites and trained in all areas to gain knowledge of processes and procedures.

Education

Bachelors Degree in Business Administration -

University of Phoenix
07.2011

Certified Green Belt in Six Sigma -

Lab Assistant State License -

Nevada

Currently enrolled in SHRM-CP certification class -

Skills

  • source Allocation
  • Partnership Development
  • Business performance management
  • Reporting oversight
  • Talent Development
  • Strategic Planning
  • Budget Oversight
  • Data Analytics
  • Reporting management
  • Influencing and negotiating
  • Operations Planning
  • Operations Management
  • Cross-Functional Collaboration
  • Budget Administration
  • Organizational improvement
  • Corporate Communications
  • Organizational Development
  • Cross-Functional Communication
  • Human Resources Management
  • Documentation And Reporting
  • Cross-functional team leadership
  • Cross-functional Team Coordination
  • Employee Development
  • Staff Management
  • Policy administration
  • Project Planning
  • Business Administration
  • Business Development
  • Budget Management
  • Process Improvement
  • Customer Service
  • Schedule Management
  • Active Listening
  • Good Judgment
  • Schedule oversight
  • Time Management
  • Shift Scheduling
  • Performance Tracking and Evaluation
  • Computer Skills
  • Excellent Communication
  • Task Delegation
  • Problem Resolution
  • Technical Proficiency
  • Professional and Courteous
  • Time management abilities
  • Attention to Detail
  • Negotiation and Conflict Resolution
  • Team Development
  • Reliability
  • Staff Development
  • Goal Setting
  • Administration and Reporting
  • Idea Development and Brainstorming
  • Continuous Improvement
  • Self Motivation
  • Performance Evaluation
  • Problem-solving aptitude
  • Written Communication
  • Interpersonal Communication
  • Staff Training
  • Needs Assessment
  • Employee Coaching and Mentoring
  • Scheduling and Coordinating
  • Problem-Solving
  • Team building

References

References will be furnished upon request

Timeline

Sr Manager, Donor Care

Vitalant Inc.
04.2017 - Current

Donor Care Supervisor-Fixed Sites

Vitalant Inc.
11.2006 - 04.2017

Assistant Donor Care Supervisor-Reno Site

Vitalant Inc.
12.2004 - 11.2006

Donor Care Specialist Mobiles and Fixed Sites

Vitalant Inc.
05.2000 - 12.2004

Bachelors Degree in Business Administration -

University of Phoenix

Certified Green Belt in Six Sigma -

Lab Assistant State License -

Nevada

Currently enrolled in SHRM-CP certification class -

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Beth Gomes