Beth Hagstrom
Eden Prairie,MN
Summary
Ensuring customers needs are met in a timely and accurate manner. Honesty, product knowledge and dedication ensure a great relationship with customers. Positive and energetic team player not above asking for help or providing it when needed. Communication with customers and co-workers are essential. Contributing to a positive environment benefits all.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Gage & Gage
12.2012 - Current
- Enter orders received via phone and email.
- Answered incoming phone calls.
- Enter, pull, package and mail samples.
- Handled customers' requests, concerns and order errors via phone and email.
- Entered quotes for print (multiple print methods) and plain stock product.
- Offered substitutions when product is out of stock.
- Recommend changes to artwork to ensure quality print outcome.
- Quoted inventory availability and pricing via phone and email.
- Process freight quotes received via phone and email.
- Problem solved with appropriate departments when issues arise with customers.
- Worked with purchasing department to ensure they have accurate usage for ordering.
- Processed Return Authorizations for product returns.
- Proofed product and print catalog, along with email blasts for errors and input prior to release.
- Released back orders when product arrived.
- Trained new Customer Service members, frequently.
- Recently started working with our art department to update our website before it is launched on new platform.
- Always volunteer to work in other departments when they are short staffed.
Sales
Arrow Buick GMC
11.2011 - 12.2012
- Listened to customers' needs to establish what is needed in new vehicle.
- Had understanding of what vehicles were available for sale.
- Worked with Sales Manager to determine vehicle options based on customer's budget.
- Followed up with customers after purchase to establish vehicle is meeting their needs.
- Performed vehicle showings and test drives.
Education
High School Diploma -
Eden Prairie Senior High School
Eden Prairie, MN06.2005
Skills
- Order Entry accuracy
- Customer Service
- Multi tasking
- Reading comprehension
- Attention to detail
- Typing proficiency
- Problem solving
- Strong work ethic
- Microsoft Excel knowledge
Timeline
Customer Service Representative
Gage & Gage
12.2012 - Current
Sales
Arrow Buick GMC
11.2011 - 12.2012
High School Diploma -
Eden Prairie Senior High School
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