Beth Holliday
Summerville,South Carolina
Summary
Achieved high levels of guest satisfaction through dedicated hospitality and customer service. Cultivated positive relationships with team and guests to enhance overall experience. Responded effectively to emergencies, demonstrating clear thinking under pressure.
Overview
11
11
years of professional experience
Work History
Store Manager
Jean-Pierre Klifa
Mt Pleasant, South Carolina
03.2024 - 11.2025
- Conducted candidate interviews and streamlined hiring processes to ensure alignment with team needs.
- Managed cleaning and renovation projects to enhance store environment and customer experience during low-traffic hours.
- Facilitated collaborative problem-solving sessions to enhance team dynamics and customer satisfaction.
- Managed daily store functions to enhance operational effectiveness and support financial goals.
- Monitored supplier activities to ensure timely delivery and adherence to budget constraints.
- Administered employee scheduling in accordance with availability and implemented strategic staffing adjustments to maintain consistent shift coverage.
Front Office Manager
Hilton Worldwide/Embassy Suites
Mt Pleasant, South Carolina
01.2022 - 02.2024
- Oversaw front office operations to optimize staff scheduling and enhance task delegation.
- Optimized service processes to enhance customer satisfaction and resolve complaints efficiently.
- Executed comprehensive analysis of front office data to uncover improvement opportunities.
- Collaborated with senior management to assess progress towards objectives and identify opportunities for improvement.
- Implemented and tracked productivity benchmarks to enhance revenue growth across all departments.
Front Desk Supervisor
Hilton Worldwide/Hampton Inn Historic Charleston
Charleston, South Carolina
01.2021 - 12.2022
- Enhanced customer service and communication skills while managing a high-traffic front desk environment.
- Conducted training sessions for new staff on front desk procedures and best practices.
- Conducted regular audits of front desk operations to ensure data integrity within the system.
- Provided outstanding customer service by warmly welcoming guests and efficiently resolving inquiries.
Assistant Property Manager/Leasing Consultant
Charleston Executive Offices
Summerville, South Carolina
01.2020 - 12.2022
- Inspected vacant units prior to move-in and move-out to identify any damage or needed repairs
- Responded to tenant inquiries and complaints in a timely manner
- Coordinated with vendors and contractors for repairs and maintenance of the property
- Supported accurate financial records and timely rent collection
- Met with prospective tenants to show properties and explain terms of occupancy
Front Desk Supervisor
Hilton Worldwide/Embassy Suites Historic Charleston
Charleston, South Carolina
02.2017 - 12.2019
- Facilitated efficient front desk operations, fostering strong customer relationships and clear communication with clients.
- Delivered comprehensive instruction on front desk operations, emphasizing best practices and procedural accuracy.
- Achieved high guest satisfaction by streamlining check-in and check-out procedures. Enhanced operational efficiency through effective management of room reservations and changes. Fostered a welcoming environment that encouraged repeat visits.
Front Desk Supervisor
Hilton Garden Inn/Texarkana Convention Center
Texarkana, TX
05.2015 - 11.2019
- Reviewed feedback from guests regarding their stay experience
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities
- Trained new staff on correct procedures, compliance requirements, and performance strategies
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand
Education
Bachelor Of Applied Science - Criminal Justice
Texas A&M Texarkana
Texarkana, TXSkills
- Customer Service
- Team player
- Highly Dependable
- Excellent Communication
- Follows rules and safety protocols
- Friendly and positive
- Outstanding communication skills
- Problem-solving
Links
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Timeline
Store Manager
Jean-Pierre Klifa
03.2024 - 11.2025
Front Office Manager
Hilton Worldwide/Embassy Suites
01.2022 - 02.2024
Front Desk Supervisor
Hilton Worldwide/Hampton Inn Historic Charleston
01.2021 - 12.2022
Assistant Property Manager/Leasing Consultant
Charleston Executive Offices
01.2020 - 12.2022
Front Desk Supervisor
Hilton Worldwide/Embassy Suites Historic Charleston
02.2017 - 12.2019
Front Desk Supervisor
Hilton Garden Inn/Texarkana Convention Center
05.2015 - 11.2019
Bachelor Of Applied Science - Criminal Justice
Texas A&M Texarkana