Beth Hopwood
Shrewsbury,PA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Cashier / Customer Service / Sales
Shrewsbury Beer And Soda
09.2022 - 04.2023
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Delivered superior customer service to retain existing customers and attract future customers.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Met customer service goals and exceeded customer expectations
Cashier / Customer Service
Goodwill Store
11.2020 - 04.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Inspector / Material Handler
Novares / (Key Plastics)
03.2015 - 11.2020
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Packed items into appropriate containers for shipment.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Performed cycle counts and inventory control to accurately track product levels.
- Attached identifying tags to containers to mark with identifying shipping information.
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
Cashier / Key Holder
Dollar General Store
02.2014 - 02.2015
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Checked personal identifications during alcohol and tobacco sales.
Education
High School Diploma -
Loch Raven High School
Baltimore, MD05.1983
Culinary Arts And Management
Baltimore Culinary Arts Institute
Baltimore, MD06.1984
Maryland Bartending Academy
Glen Bernie, MD02.2022
Skills
- Building Customer Loyalty
- Team Cooperation
- Cash Register Operation
- Merchandising and Display
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Adaptable and Flexible
- Cash Handling
- Payment Processing
- Spirit, Wine, and Beer Expertise
Objective
I would like to obtain a position in a stable work environment. With a strong leadership background, I would like to work for a company where I can be acknowledged for the difference I make and be given the opportunity to grow and learn.
Timeline
Cashier / Customer Service / Sales
Shrewsbury Beer And Soda
09.2022 - 04.2023
Cashier / Customer Service
Goodwill Store
11.2020 - 04.2021
Inspector / Material Handler
Novares / (Key Plastics)
03.2015 - 11.2020
Cashier / Key Holder
Dollar General Store
02.2014 - 02.2015
High School Diploma -
Loch Raven High School
Culinary Arts And Management
Baltimore Culinary Arts Institute
Maryland Bartending Academy
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