Experienced in managing and processing insurance claims, demonstrating deep understanding of policies, procedures and regulatory standards. Known for exceptional problem-solving skills and ability to handle high-volume workload efficiently. Proven track record in improving operational processes leading to enhanced productivity and customer satisfaction. Skilled in building strong relationships with colleagues and clients alike.
· Data review, clinical assessment, medical status research and clinical experience
· Produce a quarterly department newsletter to A&H Division
· Create and regularly publish and present white paper articles about clinical trends, treatments and highlight successes of the clinical assessment department
· Create an information library/database generated from research as it pertains to diseases, treatment and drugs impacting cost/pricing
· Sponsor lunch/learn sessions to share findings involving emerging risks, e.g. new costly conditions/treatments or drugs
· Operate as clinical contact for vendors/cost containment
· Review and clear system generated claims tasks. Clinical Research review on complicated claims.
· Demonstrates ability to effectively and efficiently research current usual and customary billing for procedures, diagnostics, inpatient stays, etc.
· Reviewing medical data, policy data and claim details. Identifies risk by applying consistent risk analysis standards, and then provides recommendations.
· In coordination with the Claims Department and other departments, as applicable, develop and implement a pre and post-payment review system focused on events that generate high dollar claims.