Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beth Ingenito

Hopatcong

Summary

Dynamic Branch Manager at Cooper Electric with a proven track record in operations management and customer service excellence. Enhanced customer satisfaction ratings through effective relationship building and coaching. Skilled in team supervision and decision-making, consistently exceeding sales targets while optimizing branch efficiency and inventory management. Fantastic organizational skills. Proficient in Microsoft 365 and Solar Eclipse functions. Extensive knowledge of lighting manufacturers.

Overview

23
23
years of professional experience

Work History

Branch Manager

Cooper Electric
09.2018 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.

Inside Sales & Assistant Branch Manager

Cooper Electric
03.2015 - 09.2018
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
  • Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
  • Built rapport with account holders by reaching out with product recommendations and account updates.

Counter Salesperson

Cooper Electric
09.2010 - 03.2015
  • Built strong rapport with customers, fostering loyalty and repeat business.
  • Increased customer satisfaction by providing personalized service and product recommendations.
  • Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
  • Supported store merchandising efforts by assisting with visual displays, replenishment, and pricing updates.
  • Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
  • Exceeded monthly sales goals consistently by leveraging strong product knowledge, persuasive selling skills, and attentive customer service.
  • Improved overall store presentation by collaborating with teammates on restocking shelves and maintaining an organized and attractive environment.
  • Kept abreast of new products and promotions within the company repertoire so as to offer timely suggestions tailored specifically towards individual client tastes.
  • Developed lasting relationships with clients through genuine care and attentiveness to their preferences.
  • Delivered exceptional customer experiences by actively listening to needs, offering tailored solutions, and following up on inquiries or concerns promptly.

Receptionist

Cooper Electric
10.2006 - 09.2010
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Processed cashbox report daily.
  • Assisted with planning office events and meetings for smooth execution.

Assistant Store Manager

The Children's Place
09.2004 - 10.2006
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Sales Associate

Claires
06.2002 - 08.2004
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Morris Hills High School
Rockaway, NJ

No Degree -

County College of Morris
Randolph Township, NJ

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Excellent work ethic
  • Attention to detail
  • Team supervision
  • Coaching and mentoring
  • Relationship building and management
  • Client relationship management
  • Decision-making
  • Operations management
  • Team player

Timeline

Branch Manager

Cooper Electric
09.2018 - Current

Inside Sales & Assistant Branch Manager

Cooper Electric
03.2015 - 09.2018

Counter Salesperson

Cooper Electric
09.2010 - 03.2015

Receptionist

Cooper Electric
10.2006 - 09.2010

Assistant Store Manager

The Children's Place
09.2004 - 10.2006

Sales Associate

Claires
06.2002 - 08.2004

Morris Hills High School

No Degree -

County College of Morris

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