Beth Johnson
Osage,IA
Summary
- An organized professional with 35+ years of customer service and retail experience looking to join your team.
- Ability to work in a fast pace environment and work as a team player.
- Willing to work in all departments of the company to help when needed.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Customer Service Representative/Account Manager
Fox River/Nester Hoisery
Osage, IA
08.2022 - 06.2026
- Resolved customer inquiries effectively, enhancing satisfaction and loyalty.
- Managed order processing and fulfillment
- Collaborated with sales teams to address customer needs and product availability.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Worked with the Merchants, Packaging, Product and Development and Warehouse team to make sure the product was accurate and shipped ontime.
Manager
Sips Coffee
Eldridge, IA
08.2019 - Current
- Oversaw daily operations, ensuring high-quality customer service and efficient workflow.
- Trained and mentored staff on product knowledge and service standards.
- Implemented inventory management practices to reduce waste and enhance stock accuracy.
- Improved marketing to attract new customers and promote business.
- Established team priorities, maintained schedules and monitored performance.
Customer Service Representative
Minute Man Aviaton
Milan, IL
06.2015 - 07.2019
- Ensured passenger satisfaction by proactively addressing issues and providing timely information updates.
- Created and implemented filing and organization practices for documents, reports and calendars.
- Arranged ground transportation and hotel reservation when passengers reached their destination.
- Created passenger preference sheets to know how to stock the plane with food, beverage and anything else to help make the passengers flight comfortable and enjoyable.
- Followed up with passengers before the flight to go over last minute details and instructions.
Consumer Support
Infinity L&G/Country Stone
Milan, IL
12.2010 - 11.2014
- In all my past and present jobs, I have shown great work ethic and have moved my way up through the company into leadership and training positions. Show positive and friendly service to co-workers and customers.
- Have several years of work experience in customer service and order entry both face to face and over the phone.
Education
Associate of Science - Business Management
Lewis & Clark Community College
Godfrey, ILGillespie High School
Gillespie, ILSkills
- Have outstanding customer service skills
- Ability to be a team player and work well with co-workers
- Capability to follow direction to complete a task
Affiliations
- Board member for Ribbonsforkellsey/nonprofit organization
- Softball representative for Wapsi League softball 1st-12th grade
- Active member of the women’s group at Park View Lutheran Church
Timeline
Customer Service Representative/Account Manager
Fox River/Nester Hoisery
08.2022 - 06.2026
Manager
Sips Coffee
08.2019 - Current
Customer Service Representative
Minute Man Aviaton
06.2015 - 07.2019
Consumer Support
Infinity L&G/Country Stone
12.2010 - 11.2014
Associate of Science - Business Management
Lewis & Clark Community College
Gillespie High School