Beth Johnson
Customer Service Specialiset
Outing,MN
Summary
Patient Registration Specialist supporting front-end revenue capture through patient check-in, insurance verification, and demographic updates. Schedules appointments, collects consent and photo ID, and helps keep registration records accurate for a smooth patient flow. Brings patient-facing communication experience from a busy medical center environment.
Overview
30
30
years of professional experience
Work History
PAS – Registration
Cuyuna Regional Medical Center
Crosby, Minnesota
12.2025 - Current
- Verifying insurance coverage
- Registering patients for their appointments
- Updating demographics, photo id, consent forms
- Scheduling patients
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Collect prepayments.
Revenue Cycle Supervisor
M Health Fairview
St. Paul, Minnesota
10.2016 - 04.2024
- Supervise 34 employees
- Conducted performance reviews to assess employee development and align individual goals with department objectives
- Monitors the call activity, walk in traffic, and transactions processing to ensure that customer needs are met according to department standards
- Developed PowerPoint training materials to clarify workflow processes in the financial securing center
- Create PowerPoints as training material to explain the workflow in the Financial securing center
- Staff productivity on Excel
- Communication with staff in the organization due to our process and/or patient needs.
- Monitored call activity, walk-in traffic, and transaction processing to ensure customer needs were met in accordance with department standards
Revenue Cycle Lead
M Health Fairview
St. Paul, Mn
10.2015 - 10.2016
- Created and implemented process improvement workflow to enhance operational efficiency.
- Led support initiatives addressing staff needs to foster team satisfaction.
- Obtained prior authorizations for outpatient hospital procedures and pain management, ensuring compliance and timely patient care.
- Led support for staff needs.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Revenue Cycle Authorization Specialist
M Health Fairview
St. Paul, MN
10.2014 - 10.2015
- Checked medical necessity for high tech imaging and cardiac services to ensure compliance with regulations.
- Collaborated with healthcare providers to clarify patient information and expedite authorizations.
- Analyzed trends in authorization requests to identify areas for process improvement and training needs.
- Implemented feedback mechanisms from stakeholders to refine authorization processes and enhance satisfaction levels.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
- Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
- Prevented delays in care delivery by proactively identifying potential issues during the pre-authorization process and seeking clarification from providers when needed.
- Developed strong relationships with insurance representatives to expedite approvals and resolve issues promptly.
- Promoted positive customer experiences by addressing concerns or questions related to authorizations in a professional manner.
- Reviewed ICD10 and CPT codes for accurate billing to support revenue integrity.
- Review Medicare guidelines for approval of services.
- Reviewed and processed authorization requests to ensure compliance with policies and procedures.
Revenue Cycle Supervisor
Physical Therapy Consultants
Bethel, Minnesota
01.2001 - 10.2014
- Oversaw insurance verification processes for four locations.
- Update reimbursement for all payers. Ensure all charges are being reimbursed to the full amount. Obtain referrals with primary care clinics. Staying current on all contracts per payer.
- CPT coding and ICD-9/ICD-10 coding and revenue research; posting charges; posting payments for all payers; electronic claims submissions; manual claims submissions; follow up on reimbursement of our services; patient collections and patient contact for payment; monthly invoicing of contracts.
- Bad debt accounts to the conciliation court.
- Educated staff on procedures within the practice management system to enhance operational efficiency.
- Led team initiatives to optimize billing processes, improving efficiency in claims management.
- Mentored staff on best practices for revenue cycle management, enhancing overall departmental performance.
- Analyzed revenue trends and identified areas for process improvement, driving strategic enhancements in workflows.
- Developed performance metrics to evaluate team effectiveness and identify opportunities for continuous improvement.
- Facilitated cross-departmental communication to resolve billing discrepancies, fostering a collaborative work environment.
- Coached and mentored team members for professional growth, resulting in enhanced job performance and higher employee satisfaction.
- Optimized payment posting processes to improve cash flow and minimize delays in revenue recognition.
Education
High School Diploma -
Blaine High School
Blaine, MN05-1988
Skills
- Patient access operations
- Insurance verification/Prior Authorization
- Scheduling workflow management
- Epic system software
- Medical records review
- ICD-10 coding/CPT
- Accounts receivable follow-up
- Claim submission/Payment posting
- Charge reconciliation
- Denial management
- Patient access scheduling
- Payer contract management
- Referral management
- HIPAA compliance
- Financial counseling
Timeline
PAS – Registration
Cuyuna Regional Medical Center
12.2025 - Current
Revenue Cycle Supervisor
M Health Fairview
10.2016 - 04.2024
Revenue Cycle Lead
M Health Fairview
10.2015 - 10.2016
Revenue Cycle Authorization Specialist
M Health Fairview
10.2014 - 10.2015
Revenue Cycle Supervisor
Physical Therapy Consultants
01.2001 - 10.2014
High School Diploma -
Blaine High School