Beth Jones
Bethel Park,PA
Summary
Dedicated and compassionate Registered Nurse (RN) with a progressive career history in direct patient care, triage, and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Registered Nurse Case Manager
Gallagher Home Health Services
2024.06 - Current
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Authored initial assessments of patients and family to develop plans for individual home care needs.
Telephone Triage Registered Nurse
Preferred Primary Care Physicians
2024.05 - Current
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decisionmaking.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Increased efficiency in triage call handling through effective communication and active listening skills.
SWAT Resource Registered Nurse
UPMC
2019.04 - Current
- Assume responsibility for complex assignments with short notice
- Collaborate with physician and care team to ensure quality patient care
- Serve as a resource for staff and other disciplines
- Strictly adhere to all policies and practices relative to patient care and hospital related information
- Coached and trained new members of nursing team regarding hospital's procedures, answering questions and delivering positive feedback
- Prioritized nursing care after evaluating patients and determining severity of illnesses or injuries
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Nurse Navigator
Highmark Blue Cross Blue Shield
2022.08 - 2024.05
- Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints
- Analyzed discussed symptoms with established protocols to determine patient acuity
- Educated patients relative to health care urgency and community resources available to meet needs
- Cultivated professional conduct operating under triage nursing care guidelines
- Scheduled same-day or first-available appointments for urgent needs by accessing provider availability in EPIC and securing time slot.
- Coordinated appropriate and efficient delivery of healthcare services to promote optimal outcomes by assessing and matching unmet needs with referrals and support services.
- Served as a liaison between patients, families, and healthcare providers to ensure seamless communication and continuity of care.
Travel Registered Nurse
Maxim Healthcare (AHN)
2022.07 - 2022.10
- Performed nursing tasks to deliver high level of care and comply with procedures and regulations
- Performed comprehensive assessments to identify patient needs, devise care plans, modify care solutions and support patient rights
- Collaborated with multidisciplinary healthcare professionals to administer therapies and maintain continuum of care
- Educated patients and families on medical and surgical procedures, medication regimens and pain management.
Nurse CTICU
St Clair Hospital
2020.01 - 2022.07
- Assess and manage critically ill cardiothoracic patients in postoperative phase following chest surgery such as CABG, valve repairs, post cardiac cath, VATS procedures
- Manage equipment such as ventilators, chest tubes, surgical drains, cardiac output monitoring, balloon pumps, multiple vasoactive drips
- Participate in daily multidisciplinary rounds and collaborate with multiple disciplines
- Supported patients through recovery from procedures such as bypass, angioplasty and pacemaker surgery
- Explained patient conditions, procedures and treatment protocols to patients and families
- Monitored patients' vital signs using electrocardiograms in telemetry labs
- Delivered nursing care to critically ill cardiac patients in post-operative recovery units.
Registered Nurse Case Manager
Gallagher Hospice
2018.02 - 2020.07
- Maintaining healthy working relationship between facility's nursing staff and administration
- Communicating with interdisciplinary team and hospice nursing staff to understand the challenges faced in emergency situations for long-term patients
- Establish and implement goals and outcomes to meet stands of quality care
- Providing advice to patients' families on progress of the disease, symptom management, and end of life care
- Capable of communicating patient's pain or comfort level to the specialist doctor, and preparing concise report based on responses after administering medicines
- Listened to patients and loved ones, offering emotional support and kindness to help with end-of-life transition
- Guided patients' loved ones and caregivers in pain management, wound care and medication dosing
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans
- Evaluated nursing notes to confirm completeness and accuracy of descriptions outlining nursing care provided and corresponding patient responses.
Hairdresser
Ultimate Hair Care
2008.10 - 2018.12
- Fostered clean and sanitary work environment to protect customers and staff from infection
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs
- Responded to customer inquiries by phone, email and in person
- Selected hair colors, products and services based on customer preference and individually designed hair care plan
- Recommended styles and treatments based on clients' needs and appearances.
Registered Nurse
St Clair Hospital
2017.04 - 2018.10
- Medical surgical /Telemetry/Stroke unit
- Participated in bedside reporting and handoff at change of shift and for patient transfers
- Assessed and prepared patients for procedures, performing initial and ongoing patient assessments
- Updated physicians on patient test results and assisted in developing care plans
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Registered Nurse, Medical-Surgical Unit
UPMC Presbyterian
2016.05 - 2017.05
- Surgical/ Step- down
- Administered medications and treatments as directed and as appropriate for patient's medical care in collaboration with multi-disciplinary team
- Updated physicians on patient test results and assisted in developing care plans
- Performed blood and blood product transfusions and intravenous infusions to address patient symptoms or underlying causes
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results
- Maintained thorough, accurate and confidential documentation in electronic medical records.
Skill Nursing Facility RN Unit Manager
Country Meadows
2015.09 - 2016.05
- Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions
- Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges
- Evaluated patient needs and preferences to build and update tailored treatment plans
- Supervised nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions
- Monitored staff performance and provided coaching and formal counseling to staff
- Provided case management, milieu management and emergency intervention
- Provided strong leadership and guidance to nurses
- Established and maintained positive relationships with residents, physicians, hospital staff, patients and families.
Education
Master’s of Health Care Administration -
Capella University
Minneapolis, MN02.2025
Bachelor of Science in Nursing -
Ohio University
Athens, OH01.2020
Associate of Science in Nursing -
Community College of Allegheny County
Pittsburgh, PA01.2015
Cosmetology in Cosmetology -
South Hills Beauty Academy
Pittsburgh, PA09.2008
Skills
- Patient Advocacy
- Documentation and Reporting
- Healthcare Team Collaboration
- Data Compilation and Analysis
- Medication Administration
- Emotional Support
- Adaptable and Flexible
- Treatment Plan Creation and Revision
Certification
- Registered Nurse (Pennsylvania), 2015-current
- Registered Nurse (Delaware), 2023-2025
- CPR certified, current
- ACLS Certified, current
- NIH Certification, current
- Child Abuse and Criminal Background Clearances
- Pennsylvania Cosmetology License, 2008-current
Timeline
Registered Nurse Case Manager
Gallagher Home Health Services
2024.06 - Current
Telephone Triage Registered Nurse
Preferred Primary Care Physicians
2024.05 - Current
Nurse Navigator
Highmark Blue Cross Blue Shield
2022.08 - 2024.05
Travel Registered Nurse
Maxim Healthcare (AHN)
2022.07 - 2022.10
Nurse CTICU
St Clair Hospital
2020.01 - 2022.07
SWAT Resource Registered Nurse
UPMC
2019.04 - Current
Registered Nurse Case Manager
Gallagher Hospice
2018.02 - 2020.07
Registered Nurse
St Clair Hospital
2017.04 - 2018.10
Registered Nurse, Medical-Surgical Unit
UPMC Presbyterian
2016.05 - 2017.05
Skill Nursing Facility RN Unit Manager
Country Meadows
2015.09 - 2016.05
Hairdresser
Ultimate Hair Care
2008.10 - 2018.12
Master’s of Health Care Administration -
Capella University
Bachelor of Science in Nursing -
Ohio University
Associate of Science in Nursing -
Community College of Allegheny County
Cosmetology in Cosmetology -
South Hills Beauty Academy
- Registered Nurse (Pennsylvania), 2015-current
- Registered Nurse (Delaware), 2023-2025
- CPR certified, current
- ACLS Certified, current
- NIH Certification, current
- Child Abuse and Criminal Background Clearances
- Pennsylvania Cosmetology License, 2008-current
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