Beth Lehmberg
Halsey,OR
Summary
Dynamic and detail-oriented professional with extensive experience at Pape Group, excelling in warranty management and documentation processing. Proven track record in enhancing service efficiency and customer satisfaction through effective communication and teamwork. Adept at organizing and prioritizing work to meet deadlines while maintaining high standards of reliability and accuracy.
Overview
38
38
years of professional experience
Work History
Corporate Warranty Administrator
Pape Group
Coburg, OR
10.2019 - 03.2025
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Processed claim paperwork and followed up on missing information to complete processing.
Service Advisor
Pape Kenworth
Coburg, OR
05.2009 - 10.2019
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Service Advisor
Cummins Northwest Inc
Coburg, OR
04.1992 - 05.2009
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Service Administrator
Cummins Northwest Inc
Portland, Oregon
03.1987 - 03.1992
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently
- Facilitated clear communication between clients and technical teams
- Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
- Streamlined service processes for increased efficiency by implementing an improved record-keeping system.
- Answered incoming calls and emails from current customers
- Updated customer service database with new information, address changes and contact details.
- Immediately brought critical issues to customer service manager for resolution.
- Organized and updated databases, records and other information resources.
Education
Some College (No Degree) - Accounting
Lane Community College
Eugene, ORHigh School Diploma - Secretarial
Pleasant Hill High School
Pleasant Hill, OR06.1981
Skills
- Warranty management
- Organizing and prioritizing work
- Documentation processing
- Teamwork
- Time management
- Reliability
- Excellent communication
Timeline
Corporate Warranty Administrator
Pape Group
10.2019 - 03.2025
Service Advisor
Pape Kenworth
05.2009 - 10.2019
Service Advisor
Cummins Northwest Inc
04.1992 - 05.2009
Service Administrator
Cummins Northwest Inc
03.1987 - 03.1992
Some College (No Degree) - Accounting
Lane Community College
High School Diploma - Secretarial
Pleasant Hill High School
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