Beth Mares
Olathe,KS
Summary
Having a background in customer service that offers resolve and solutions with a creative approach, I'm able to manage time to yield desired results and have the experience to make decisions or identify resources as needed. An adaptable specialist able to utilize experience along with technical expertise and a business sense to manage multiple tasks and produce high quality results.
Overview
12
12
years of professional experience
Work History
Revenue Cycle Specialist
Aria Care Partners
Overland Park, KS
05.2017 - 12.2020
- Communicated and builds positive relationship with assigned facilities and business office managers by mail, email and telephone in order to facilitate timely payment of premiums
- Contacted Responsible Parties based on aging, descending dollar and adjustment reports
- Contacted Case Workers as necessary to expedite Medicaid adjustments
- Addressed policy holder questions and communicates about insurance program and billing process
- Negotiated payment arrangements, including auto pay option
- Used Salesforce.com system and Excel
- Experience in accounts receivable or collections
- Knowledge of Fair Debt Collection Practices Act
- Worked with spreadsheets, CRM systems and Microsoft Office
- Quality control/Attention to detail-demonstrated accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance
- Performed over 90% average monthly in assigned markets.
Accounts Receivable
Client Services Incorporated
Lenexa, KS
05.2015 - 05.2017
- Make and receive outbound/inbound calls in fast paced team-oriented environment
- Stratify collection activities to maximize satisfactory repayment of delinquent accounts
- Arrange for debt repayment or establish repayment schedule for financial situation
- Maintain compliance per client and FDCPA
- Provide exceptional customer service with investigatory special handling including fraud if applicable
- Promoted to top performing portfolio in less than 6 months.
Photography Sales Specialist
Lifetouch Church Directories and Portraits
Kansas City Metro Area
05.2009 - 05.2015
- Photographed families; sell portraits and portrait products with great attention to detail
- Reconciled receipts then mailed customer orders to be processed
- Worked together with team of photographers
- Used Excel and Microsoft Word to complete mileage records, expense reports and weekly sales reports
- Achieved top 15% of company in sales individually and Team of the Year, consecutive years.
Digital Technician-Tier II
H&R Block
Kansas City, MO
12.2008 - 05.2009
- Answered incoming calls of taxpayers of worldwide regarding TaxCut software and online program
- Troubleshoot client's computer, software and web browser to find resolve of existing issues
- Maintained high call volume and resolve with web chat
- Made outgoing calls for clients who issue wasn't resolved on Tier I
- Promoted to upper tier support in seasonal position.
Education
Bachelor of Science (BS), Graphic Design - Commercial Graphics With Minor in Marketing
Pittsburg State University
Pittsburg01.2004
Skills
- Over 5 years experience in customer service over phone
- High Resolution
- Task Oriented
- Troubleshooting
- Multitasker
- Experience in cross referencing other departments for resolution
- Goal Oriented
Websites
Timeline
Revenue Cycle Specialist
Aria Care Partners
05.2017 - 12.2020
Accounts Receivable
Client Services Incorporated
05.2015 - 05.2017
Photography Sales Specialist
Lifetouch Church Directories and Portraits
05.2009 - 05.2015
Digital Technician-Tier II
H&R Block
12.2008 - 05.2009
Bachelor of Science (BS), Graphic Design - Commercial Graphics With Minor in Marketing
Pittsburg State University