Beth Ngugi
Summary
Interpreter/translator with 12+ years of remote and onsite medical interpreting experience, converting complex clinical content between Swahili and English during high-pressure telehealth sessions. Mentors peers, resolves AV issues to restore calls quickly, and ensures accurate sight translations of consent and discharge materials. Seeks to support patient-centered care and improve telehealth communication workflows.
Overview
10
10
years of professional experience
Work History
Audio Remote Translator/Interpreter
Stratus Video (AMN Healthcare)
09.2016 - Current
- Handled high-volume remote medical interpreting sessions using video platforms, accurately relayed clinical information to clinicians and patients.
- Converted complex medical terminology between English and target language during urgent consultations, preserving clinical intent and clarity.
- Coordinated with clinical staff to clarify unclear patient histories during telehealth visits, reducing repeat-questioning during examinations.
- Troubleshot audio/video connectivity issues on multiple teleconferencing platforms to restore sessions within minutes.
- Mentored new interpreters on platform workflows and call etiquette during shadow shifts to shorten onboarding time.
- Adapted consecutive and simultaneous techniques for rapid triage calls, preserving speaker intent and timing.
- Coordinated interpreter handoffs during long telehealth encounters to maintain translation continuity for clinicians.
- Documented flaggable terminology issues and recommended glossary updates to clinical teams for consistency.
- Managed back-to-back remote interpreting sessions using proprietary platforms, maintaining strict confidentiality.
- Executed sight translations of consent paperwork during telehealth visits to speed patient enrollment.
- Interpreted emergency-room dialogues between clinicians and patients, preserving clinical intent under time pressure.
- Participated in ongoing quality assurance and call monitoring programs.
Education
HUB-CMI -
NBCMI
TexasAssociate of Arts - Mass Communication
KIMC
Nairobi, Kenya11-2009
Bachelor of Science - Applied Linguistics
University of North Texas
Texas11-2028
Skills
- Quality Assurance
- Telehealth Technology
- OPI/VRI
- Sight Translating
- Simultaneous/Consecutive
- Document translation
- Research
- Cross-cultural communication
- Technical document translation
- Cultural awareness
- Advanced language proficiency
Languages
Swahili (Native)
Timeline
Audio Remote Translator/Interpreter
Stratus Video (AMN Healthcare)
09.2016 - Current
HUB-CMI -
NBCMI
Associate of Arts - Mass Communication
KIMC
Bachelor of Science - Applied Linguistics
University of North Texas