Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
Hi, I’m

Rokia Sangare

Professional French into English Interpreter
Philadelphia,PA
Rokia  Sangare

Summary

Enthusiastic and motivated 31 years old married and mother's of four beautiful children ,I'm personnaly passionate about being an Assistant Representative and customers service representative, I'm a team player ,works well both independently and within team settings to achieve goals. Motivated to maintain employer and customer satisfaction and contribute to company success.

My Backgroung includes working with NATIONAL SERVICE CENTER environments to perform document Interpretation and verbal translation services. Excellent listening and communication skills with organized and systematic approach. Delivers high level of accuracy in French to English translations. Dedicated interpretor with impressive in medical and mental health trained certification. Delivered exceptional patient support in community-based treatment facility and contributed to many patients' mental status improvements. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment.

Overview

3
years of professional experience

Work History

NSC

Mental Health Interpreter and Translator
07.2022 - Current

Job overview

  • Translated documents in French and English
  • Reviewed final works to spot and correct errors in punctuation, grammar and translation.
  • Applied cultural understanding to discern specific meanings beyond literal written words.
  • Replicated flow, style and overall meaning of original texts.
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
  • Attended training programs to improve professional knowledge and interpretation skills.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Stayed current on new expressions and cultural changes impacting language translation.

Wawa.inc

Customer Service Associate
08.2020 - Current

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

National Service Center
1216 Arch Street

Certificate from Mental Health Interpreter Training
10.2022

University Overview

NATIONAL INSTITUTE Of COORDINATED HEALTHCARE
Online

Certificate #PA0920 from Language Interpretation And Translation
09.2020

University Overview

100-Hours Core medical interpretor,

Distric 1199C Training And Upgrading Fund
100 S Broad Street,Philadelphia, PA 19110

GED from English,Literature, Math
06.2019

University Overview

Nangui Abrogoua
Ivory Coast

HIGH SCHOOL from Mathematics Education
07.2008

University Overview

Skills

  • Interpretation and Translation Services
  • Safe Work Practices
  • Calm and Professional Under Pressure
  • Customer Account Management
  • Administrative and Office Support
  • Cultural Awareness
  • Guest Satisfactions
  • Clerical Support
  • Call Transfers
  • Collaborative Environments
  • Field Operations Support
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Call Volume and Quality Metrics
  • Telephone Reception
  • Prioritizing Calls
  • Exceptional Communicator
  • Customer Relationship Management
  • Safety Regulations
  • Presenting Solutions
  • Inbound and Outbound Calling
  • Customer Service and Assistance
  • MS Office Proficiency
  • Quality Assurance
  • Account Management
  • Hospitality and Accommodation
  • Bilingual (French,Mandingo, English )

Languages

French
Native or Bilingual
Mandingo
Native or Bilingual
English
Full Professional
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Mental Health Interpreter and Translator
NSC
07.2022 - Current
Customer Service Associate
Wawa.inc
08.2020 - Current
National Service Center
Certificate from Mental Health Interpreter Training
NATIONAL INSTITUTE Of COORDINATED HEALTHCARE
Certificate #PA0920 from Language Interpretation And Translation
Distric 1199C Training And Upgrading Fund
GED from English,Literature, Math
Nangui Abrogoua
HIGH SCHOOL from Mathematics Education
Rokia SangareProfessional French into English Interpreter