Hi, I’m
Beth Oehlerking
Jordan,MN
Summary
Spirited Treatment Coordinator with talents in effectively communicating, managing production calendars and handling insurance policy concerns. Creative and personable with the capability of putting together simple presentations to assist patients in finding the best treatment and payment options. Outstanding phone and email etiquette.
Overview
10
years of professional experience
Work History
Ovation Orthodontics
Treatment Coordinator
06.2014 - Current
Job overview
- Provided exceptional customer service to create welcoming atmosphere for patients and their families.
- Assisted dentists in development of customized treatment plans, ensuring optimal patient outcomes.
- Reviewed X-rays to help dentists determine best treatments.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Acted as main point of contact for patients, doctors, and staff by closely reviewing dental charts and maintaining high levels of communication.
- Served as liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
- Educated patients on proper oral hygiene practices, promoting long-term dental health and wellbeing.
- Reduced no-show appointments by implementing reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Coordinated continuing education opportunities for local dentists as part of ongoing commitment to professional growth.
Education
Western Iowa Tech Community CollegeSioux City, IA
Dental Assisting Program
07.1993
University Overview
Certificate in Dental Assisting
Skills
- Orthodontic knowledge
- Appointment Scheduling
- Patient Education
- Financial Counseling
- Patient Care Coordination
- Creative Problem-Solving
- Patient documentation
- Attention to Detail
- Follow-up care
- New Hire Training
- Dental assessment experience
- Verbal and written communication
Timeline
Treatment Coordinator
Ovation Orthodontics
06.2014 - Current
Western Iowa Tech Community College
Dental Assisting Program
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