Hi, I’m
Beth Olson
Product Management
Peachtree Corners,GA
Summary
Results-driven professional with expertise in product management and restaurant technology. Demonstrated success in leading product development initiatives and implementing technology solutions that enhance operational efficiency. Proven track record in managing cross-functional teams to achieve successful product launches and optimize performance. Strong background in Agile methodologies, technical training, and stakeholder management, focused on maximizing resource utilization and profitability.
Overview
22
years of professional experience
1
Certification
Work History
Inspire BrandsAtlanta
Director, Product Management – Team Portals & Apps
01.2024 - Current
Job overview
- Directed global team in custom web application development for restaurant employees encountering system challenges.
- Managed strategic planning, budgeting, and project management to ensure timely and cost-effective product delivery.
- Spearheaded product development initiatives from concept to launch, collaborating with cross-functional teams on requirements and roadmaps.
- Implemented Agile methodologies to enhance development processes and reduce time-to-market.
Inspire Brands - Arby'sAtlanta
Director, IT Product Management & Engagement (BOS, POS, Payments)
05.2023 - 12.2023
Job overview
- Led the team that oversees core systems for Arby’s Restaurant Technology including point of sale, payments, back office systems, restaurant admin portal as well as technology onboarding and engagement
Inspire Brands - Arby'sAtlanta
Director, IT Restaurant Engagement
01.2022 - 04.2023
Job overview
- Led rapid development and deployment of Restaurant Admin Portal, launching three features on schedule.
- Directed RAP backlog and roadmap to ensure timely delivery of prioritized features.
- Achieved 90% restaurant adoption of Order Ahead by end of 2022, exceeding business targets.
- Implemented issue tracking and resolution processes for improved operational efficiency.
- Completed ATP Foundation Platform rollout by establishing effective stakeholder communication channels.
- Served as key escalation point for franchisee community issue resolution.
- Implemented processes for operations feedback, issue tracking and resolution to enhance satisfaction with technology.
Arby’s Restaurant Group, Inc.
Director, Learning Management & Technical Training
01.2019 - 12.2021
Job overview
- Led the creation and management of the Inspiring Smiles Challenge, a restaurant-level competition, within a $10,000 budget, utilizing custom HTML pages for engaging learner experiences on the LMS
- Oversaw technical training team activities, including LMS configuration, support, and integrations with platforms such as ServSafe, Inkling, and Workday
- Collaborated with Operations, IT leadership, and external vendors to drive technology integrations and streamline business processes
- Additionally, partnered with cross-functional teams to develop and execute training and change management plans for restaurant rollouts, while supporting new brand onboarding and multi-brand training initiatives within the LMS framework
Arby’s Restaurant Group, Inc.
Manager, Learning & Technical Training
01.2018 - 12.2019
Job overview
- Successfully introduced and implemented a new training method, resulting in substantial annual savings of over $350K
- Led the design and development of instructional material, spearheaded the digital transformation of training programs, and managed the pilot and implementation phases, emphasizing change management
- Acted as a liaison between IT, Operations, and Training departments, facilitating needs analysis, project management, and course evaluation
- Key contributions included configuring and onboarding restaurant teams for a new LMS and introducing a video-based newsletter to support system adoption and change management efforts
Arby’s Restaurant Group, Inc.
Manager, Training and Fulfillment
08.2013 - 12.2017
Job overview
- This is the place for a brief summary of your key responsibilities and accomplishments
Arby’s Restaurant Group, Inc.
Manager, Operations Integration and Measurement Group
01.2012 - 07.2013
Job overview
- This is the place for a brief summary of your key responsibilities and accomplishments
Arby’s Restaurant Group, Inc.Oakland County
Certified Training Restaurant Manager
08.2003 - 12.2011
Job overview
- (Team Member, Shift Manager, Assistant Manager 2003 – 2004)
Education
Baker CollegeAuburn Hills, MI
Bachelor of Business Administration from Management; Minor, Project Management
01.2013
University Overview
Dean’s List and President’s List Recipient
Skills
- Product strategy and road mapping
- Agile methodologies
- Stakeholder management
- Technical training and support
- Jira project management
- Product design and development
- Data analysis and insights
- Complex problem solving
- Cross-functional leadership
- Learning management system administration
- Articulate 360 and Captivate expertise
- TechSmith Snagit and Camtasia proficiency
- InDesign skills
- SmartSheet utilization
- Voiceover production
- Cornerstone CSC expertise
- Microsoft Office Suite proficiency
- Budget management
- Issue resolution
- Data analysis
- Strategic planning
- Process improvement
Awards
- Top Women in Restaurant Technology – Rising Star, 03/2023
- Certified Scrum Product Owner (CSPO)
- 03/2022
- 03/2024
Accomplishments
Top Women in Restaurant Technology – Rising Star 3/2023
Certification
- Certified Scrum Product Owner (CSPO) 3/2022, 3/2024
Timeline
Director, Product Management – Team Portals & Apps
Inspire Brands
01.2024 - Current
Director, IT Product Management & Engagement (BOS, POS, Payments)
Inspire Brands - Arby's
05.2023 - 12.2023
Director, IT Restaurant Engagement
Inspire Brands - Arby's
01.2022 - 04.2023
Director, Learning Management & Technical Training
Arby’s Restaurant Group, Inc.
01.2019 - 12.2021
Manager, Learning & Technical Training
Arby’s Restaurant Group, Inc.
01.2018 - 12.2019
Manager, Training and Fulfillment
Arby’s Restaurant Group, Inc.
08.2013 - 12.2017
Manager, Operations Integration and Measurement Group
Arby’s Restaurant Group, Inc.
01.2012 - 07.2013
Certified Training Restaurant Manager
Arby’s Restaurant Group, Inc.
08.2003 - 12.2011
Baker College
Bachelor of Business Administration from Management; Minor, Project Management
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