Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Beth Polidore

Franklin,LA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

11
11
years of professional experience

Work History

Customer Service Representative/Loan Processor

Liberty Tax & Loans
06.2023 - 11.2023
  • Answered constant flow of customer calls with minimal wait times with over 50 calls per day.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Set up and completed loan submission packages.
  • Utilized loan origination software to process and track loan applications.
  • Handled customer inquiries and suggestions courteously and professionally.

Administrative Assistant

Chez Hope, Inc
08.2018 - 10.2022
  • Prepare financial statements, reports, memos, invoice letters, and grant documents
  • Use various software, including word processing, spreadsheets, databases, and presentation software
  • Handling basic bookkeeping tasks
  • Managed filing system, entered data and completed other clerical tasks.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Mental Health Specialist

Hidden Gems Social Services, LLC
02.2021 - 06.2021
  • Document client progress in confidential files
  • Provide clients with recommendations to community resources.
  • Communicated with clients to develop social and psychiatric observations.
  • Offered supportive counseling and crisis intervention to individuals in crisis
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs

Bakery Manager/Cake Decorator

Winn Dixie
09.2012 - 04.2018
  • Develop product knowledge in all areas of Bakery department
  • Assist in effectively ordering and maintaining inventory control to maximize sales and limit shrink issues
  • Develop and lead retail sales team to provide customer services at highest level in all areas
  • Manage department operations in accordance with established department standard practices.

Education

Bachelor of Science - Psychology, Pre-Counseling -

Nicholls State University
Thibodaux, LA
11.2020

Skills

  • Tracking client progress
  • Safety and risk assessments
  • Patient evaluation
  • Clinical Documentation
  • Data Entry
  • Paperwork Processing
  • Call Management
  • Data Collection

References

Available upon request.

Timeline

Customer Service Representative/Loan Processor

Liberty Tax & Loans
06.2023 - 11.2023

Mental Health Specialist

Hidden Gems Social Services, LLC
02.2021 - 06.2021

Administrative Assistant

Chez Hope, Inc
08.2018 - 10.2022

Bakery Manager/Cake Decorator

Winn Dixie
09.2012 - 04.2018

Bachelor of Science - Psychology, Pre-Counseling -

Nicholls State University

Similar Profiles

CREATE PROFILE
Beth Polidore