Beth Raine
Overview
25
25
years of professional experience
Work History
Project Supervisor
TrueNet Communications
09.2018 - Current
- Establish, maintain, and report on operating data (including revenue, cost or productivity data) related to department or function.
- Supported project manager(s) in completing all tasks related to project document management requirements.
- Ensure project milestones are maintained (including financial and quality milestones where applicable), and that associated work breakdown structure and deliverables are updated as directed by the Project team.
- Track and complete follow-up tasks to keep timelines on schedule.
- Administer ongoing programs, which require collecting, summarizing, and communicating data.
- Provide instructions for required information and ensure that all required data is submitted on a timely basis.
- Effectively communicate project planning, timelines, progress and critical path issues to program management leaders.
- Maintain and monitor project plans, project schedules, work hours, budgets and expenditures.
- Manage scope creep through client change orders and internal change orders as required.
- Ensure that all project documents are captured, and files are categorized and well organized.
- Generate and analyze weekly production reports and develop new reports as needed.
- Organize and prioritize various forms of communication including email, phone calls, etc.
- File and maintain hard and soft copy documentation dependent upon management requirements.
- Create and maintain any non-confidential documentation as necessary (Word, Excel, PowerPoint, etc.).
- Research and gather data for reporting purposes.
- Develop and prepare reports/presentations.
- Attend and take detailed minutes at meetings as requested.
- Coordinate arrangements for internal/external meetings, conference calls; compile and disseminate materials for meetings and calls as required.
- Serve as liaison with direct reports, employees and vendors. Maintain confidential nature of communications.
- Provide follow-up to pending issues to assure completion of tasks – internal and external.
- Monitor and proactively respond to emails and phone calls.
- Work on a variety of special projects as needed with multi-tasking as necessary.
- Timesheets approvals
- Performance Reviews.
Project Manager
Verizon Business
Richardson, TX
11.2010 - 03.2015
- To take end to end responsibility for the accurate completion of customer orders and track through Microsoft Excel.
- To track throughout the order entry and delivery process until revenue is fully realized.
- To keep customers and internal stakeholders updated on a regular basis.
- Engage in the weekly sales forecasting process to understand and plan workload well in advance of orders being signed.
- Complete Service Information Forms on behalf of Sales and create Quotas on orders that are complete and accurate.
- Work with technical/pricing expertise.
- Work with Sales and/or the Customer to correct any incomplete orders.
- Take ownership of resolving any rejected Orders by working with the appropriate expertise across the international organization and/or the customer.
- Take Change Orders (including moves, adds and deletes) directly from customers and process within SLA.
- Track orders against key milestones throughout the delivery process until completed and revenue is fully realized.
- Proactively provide the customer and the account team with regular updates and status reports on any orders that are in progress.
- Attend meetings with the account team and customers to maintain strong business relationships and clear lines of communication.
- Work closely with International Project/Implementation Managers (and US Implementation Consultants) that is assigned to deals to ensure that all activities are organized and prioritized in line with customer expectations.
Customer Service
Verizon Business
Richardson, TX
05.2001 - 02.2003
- Provided technical support to workers in information processing departments.
- Used diagnostic software to detect errors, identified problems, diagnosed causes and determined corrective actions.
- Prepared and processed more than 1000 trouble inquiries each month.
- Assisted subordinates and supervisors in identifying and resolving problems.
- Maintained high standards of excellence.
- Consistently met or exceeded work related goals.
- Advised coworkers on systems and procedure related matters per written and oral instructions.
- Assigned duties and examined work for accuracy, neatness and conformance to policies and procedures.
- Provided direction and assistance to coworkers requesting assistance.
- Presented and expedited solutions to elevate customer concerns.
- Corrected errors and responded to complaints.
- Assisted supervisor in planning and execution of daily functions.
- Assisted subordinates in performing duties, as needed.
- Responsible for 8 people in call center environment.
- Kept time and personal records.
- Provided personalized service to business customers seeking billing resolutions.
- Read incoming correspondence and gathered data to formulate reply.
- Expedited communication between upper-level management and general personnel.
- Routed correspondence to other departments for reply.
- Entered data into computer for address changes.
- Received and checked customer complaints.
Education
Diploma -
Northeast High School
Philadelphia, PA06-1992
Skills
- Client Conflict Resolution
- Salesforce
- Data Reporting
- Customer Service
- Problem-Solving
- Troubleshooting
- Telecommunications
- Microsoft Office Suite
- Correspondence
- Billing
- Call Center Environment
- Solutions
- Technical Support
- Administrative Assistant
- Bookkeeping
- Filing
- Managerial
- Operations
- Typing
- Workflow
Accomplishments Highlights Skills
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Worked with company systems such as Salesforce and diligently completed all assigned tasks.
- Working overtime as needed.
- Computed Data Reports.
- Provided required weekly reports listing client track records.
- High customer service standards.
- Strong problem-solving ability.
- Troubleshooting skills.
- Telecommunications knowledge.
- Proficient with Microsoft Office Suite – Excel, Word, Outlook and PowerPoint.
- Correspondence, Billing, Call Center Environment, Solutions, Technical Support, Administrative Assistant, Bookkeeping, Filing, Managerial, Operations, Typing.
- Workflow.
Timeline
Project Supervisor
TrueNet Communications
09.2018 - Current
Project Manager
Verizon Business
11.2010 - 03.2015
Customer Service
Verizon Business
05.2001 - 02.2003
Diploma -
Northeast High School