MAYOANY OCHOA

• Manage daily bed counts to optimize resource utilization and enhance efficiency and operations within the shelter.
• Address and resolve client misconduct issues while upholding strict behavior and safety standards in the shelter environment.
• Conduct regular inspections of residents and facilities to ensure a consistently safe and secure living environment.
• Coordinate the seamless distribution of essential resources, such as food and donations, showcasing exceptional organizational abilities.
• Respond promptly and confidently to critical situations, prioritizing the security and welfare of shelter residents and staff.
• Provide strategic supervision and administrative support to enhance overall shelter operations in alignment with Shelter Manager guidance.
• Key Accomplishments
• → Increased shelter capacity utilization by 20%, optimizing bed counts to accommodate more individuals in need.
• → Successfully resolved 95% of client misconduct issues, fostering a safer and more respectful shelter environment.
• → Streamlined resource distribution, reducing wait times by 30% and ensuring efficient allocation of essential supplies.

•Communicate any issues and challenges to site operations and reporting any health and safety concerns or fire and life safety concerns.
• Enhanced security measures by conducting thorough risk assessments and implementing new protocols
•Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
•Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.

• Monitored premises to ensure safety and security for staff and visitors.

• Company Overview: Contracted by Wyoming National Logistics
• Supervised assigned children continuously throughout shift until relieved, ensuring their safety and well-being.
• Adhered to medical/clinical staff instructions for each child, reporting crucial information to Senior Lead.
• Maintained positive, respectful communication with children and all staff, including supervisors and co-workers.
• Regularly conveyed behavioral expectations and program rules to children, enforcing compliance consistently.
• Ensured all necessary documentation is completed accurately and submitted before shift ends.
• Met all deadlines set by program supervisor and federal partners in a timely manner.
• Demonstrated effective bilingual communication skills, both written and verbal, in English and Spanish.
• Key Accomplishments
• → Achieved 100% compliance with program regulations, ensuring safety and well-being of all assigned children.
• → Successfully enforced behavioral expectations, resulting in 95% adherence to program regulations by children.

• Company Overview: Contracted by Cotton Holdings Inc.
• Assisted in the recovery and reconstruction of cities affected by various natural disasters.
• Collaborated with the project team to plan and execute large-scale disaster recovery operations.
• Conducted damage assessments post-disasters to inform recovery and reconstruction strategies.
• Worked on site with contractors, ensuring safety and functionality post-disaster.
• Coordinated with local authorities and organizations for efficient disaster response and recovery.
• Key Accomplishments
• → Partnered closely with authorities for efficient response, reducing recovery time by 30%.

• Company Overview: Temporary Project
• Participated in project team for recovery and reconstruction of cities following natural disasters.
• Assisted in rebuilding and restoration efforts in areas affected by floods, fires, hurricanes, and storms.
• Engaged in debris removal, cleanup, and restoration of infrastructure to support community recovery post-disasters.
• Facilitated logistical support and physical labor activities essential for post-disaster recovery and reconstruction projects.
• Collaborated with team members to execute recovery plans and restore essential services in disaster-affected areas.
• Key Accomplishments
• → Contributed significantly to damage control and infrastructure restoration in flood-affected towns.

• Provided comprehensive product knowledge to customers, highlighting features and benefits of JBL speakers.
• Managed cash register operations and generated End-of-Day (EOD) balance reports for financial accountability.
• Focused on upselling add-on products to enhance single-product orders, maximizing sales opportunities.
• Delivered exceptional customer service, addressed inquiries, and concerns to ensure positive client relations.
• Cultivated strong relationships with clients, fostering trust and loyalty through attentive and personalized service.
• Key Accomplishments
• → Exceeded sales targets by 15%, consistently meeting and surpassing revenue goals within specified timelines.