Amanda Moronta
Orlando,FL
Summary
Accomplished Social Services Leader, Shelter Operations Professional, and Case Management Supervisor with progressive experience overseeing housing stabilization, shelter services, crisis response, discharge planning, psychosocial assessments, compliance monitoring, and interdisciplinary team leadership. Proven success directing client-centered programming for vulnerable populations experiencing homelessness, behavioral health challenges, housing instability, and barriers to self-sufficiency. Demonstrated expertise in DHS-aligned shelter operations, permanency planning, case conferencing, staff supervision, program compliance, community partnerships, and housing placement outcomes. Strong record of improving service delivery through quality assurance, documentation oversight, workflow management, and strategic referrals that promote rapid rehousing and long-term stability. Bilingual in English and Spanish with over 15 years of leadership, social services, healthcare support, housing, and customer relations experience.
Diligent with solid background in case management supervision. Successfully led teams to improve client outcomes and streamline processes. Demonstrated ability in conflict resolution and effective communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Manager Supervisor
Practice of Peace Foundation, Inc.
Bronx, NY
01.2024 - Current
- Direct daily supervision of case managers and social services staff to ensure excellence in client service delivery, documentation, and compliance
- Oversee housing permanency planning, psychosocial assessments, discharge coordination, and individualized service strategies
- Lead case conferences focused on barriers to housing, benefits access, mental health stabilization, and employment readiness
- Monitor compliance with DHS standards, progress note timeliness, service plan updates, and case file quality assurance
- Coordinate interdisciplinary services with healthcare providers, mental health teams, housing specialists, and external community agencies
- Strengthen client outcomes through crisis intervention, conflict resolution, and solution-focused case planning
- Track workflow performance, case movement, and successful housing transition benchmarks
- Coach and develop staff on best practices in trauma-informed care, client engagement, and regulatory documentation
Housing Specialist / Case Manager
Practice of Peace Foundation, Inc.
Bronx, NY
01.2023 - 02.2024
- Managed complex caseloads involving housing instability, shelter transitions, eviction prevention, and supportive housing placement
- Facilitated permanency-focused service plans aligned with client goals and DHS expectations
- Coordinated landlord engagement, housing voucher applications, apartment viewings, and move-in readiness
- Linked clients to medical, psychiatric, substance use, employment, and legal resources
- Conducted regular case reviews to support compliance, retention, and rapid placement outcomes
Direct Support Staff / Administrative Operations
BAGS Foundation
Waterbury, CT
01.2020 - 12.2022
- Delivered direct care and behavioral support to individuals with intellectual and developmental disabilities
- Supported ADLs, independent living skill development, and community integration
- Reported clinical, behavioral, and environmental concerns to leadership for immediate intervention
- Managed staff scheduling, service authorizations, administrative workflow, and appointment coordination
- Assisted with housing application processing, candidate interviews, and compliance screenings
- Conducted background checks, abuse registry reviews, and operational follow-up
Education
GED -
Adult Learning Center
Bronx, NY07-2019
Skills
- Shelter Operations Management
- DHS / HRA / DSS Compliance
- Case Management Supervision
- Housing Permanency Planning
- Rapid Rehousing & Retention
- Crisis Intervention & De-escalation
- Clinical & Psychosocial Assessments
- Discharge Planning
- Team Leadership & Staff Development
- Community Partnerships
- Audit Readiness & Documentation Compliance
- Program Quality Assurance
- Census, Bed Capacity & Client Flow
- Entitlements & Benefits Navigation
- Hospital / Community Care Coordination
- Bilingual Communication (English/Spanish)
Certification
- CPR Certified
- Microsoft Word, Excel, PowerPoint
- Strong knowledge of case documentation and compliance systems
- Experience with shelter environments, housing services, and vulnerable populations
- Skilled in crisis management and multidisciplinary coordination
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Case Manager Supervisor
Practice of Peace Foundation, Inc.
01.2024 - Current
Housing Specialist / Case Manager
Practice of Peace Foundation, Inc.
01.2023 - 02.2024
Direct Support Staff / Administrative Operations
BAGS Foundation
01.2020 - 12.2022
GED -
Adult Learning Center