Beth Reavis
Kansas City
Summary
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
20
20
years of professional experience
Work History
Program Manager, Field Sourcing
H&R Block
Kansas City, Missouri, United States
04.2022 - 10.2025
- Develop and maintain project plans, including resource assignments, risks and issues.
- Responsible for managing the activities of complex projects part of a large program and/or programs with broad scope and high operational impact.
- Execute and enforce consistent application of processes to ensure that day-to-day operations function flawlessly.
- Consult with sponsors, participants, suppliers, stakeholders and customers to review proposals including goals, time frames, and funding limitations. Ensure that program goals are accomplished and in line with business objectives.
- Direct, manage, and coach teams across a subset of a department in a business unit or function.
- Responsible for services and product production and delivery to over 10,000 retail locations.
Strategic Sourcing Team Lead
H&R Block
09.2016 - 04.2022
- Managed a team of full-time and seasonal employees supporting retail stores, franchisees, suppliers, and program management with supply and service orders, including office supplies, furniture, technology, signage, marketing materials, and compliance forms.
- Oversaw the administration of the internal purchasing system, resolving order issues such as damaged shipments, missing items, unavailable products, and system-related concerns.
- Led system enhancements and developed training materials for retail offices and franchisees.
- Workforce management to include scheduling/labor hours, coaching, training, and process review for improvements/enhancements.
- Served as the primary escalation point for retail locations and suppliers, ensuring timely issue resolution and high-quality customer support.
- Monitored and reported operational trends, workload metrics, and team performance to support business decisions and identify improvement opportunities.
Franchise Support Manager
H&R Block
07.2014 - 09.2016
- Responsible for the operational support of 130 franchisees (223 offices) within the KS/OK/MO district and IA/NE district. Briefly supported TN/KY/CO as well.
- End to end issue resolution for operational and logistical issues/concerns. Assistance with retail client service issue resolution.
- Technical or procedural support, conducting basic application training, and coaching systems navigation.
- Partnered with franchisees on business planning and local marketing initiatives to drive revenue growth through product sales, pricing and promotional strategies, knowledge development, and client retention and growth.
- Assist with hiring/on-boarding procedures, training, etc.
- Managed franchise compliance activities by monitoring adherence to regulatory requirements, contractual obligations, and business directives while coordinating follow-up actions and escalations for non-compliant locations.
- Work with reporting systems to create and analyze reports, providing the pertinent information to Franchisees and field leadership as appropriate, in support of franchise operations.
Franchise Support Specialist
H&R Block
10.2012 - 06.2014
- Supported franchise operations through project initiatives, including reviewing office relocations, closures, and new office requests by analyzing feasibility, territory impacts, client migration risks, and approval requirements.
- Member of the project team responsible for accumulating updates, notices, ideas, key items and deadlines during weekly operations. Prepared weekly communication to be shared consistently across all franchise markets.
- Assisted with the development and launch of a franchise knowledge database, including content management, site enhancements, testing, project planning, and user training.
- Member of internal team within franchise support focused on team recognition and rewards, as well as creating a fun and exciting work atmosphere.
- Assist Franchise Support Manager with providing end to end end-to-end franchisee support by resolving operational, technical, and procedural issues while delivering application training, system navigation coaching, and guidance on business planning and marketing initiatives.
- Support assigned compliance activities to include tracking compliance with directives (i.e. Banking regulations, Franchise contractual obligations, tax professional registration, etc.) coordinating follow up with non-compliant franchisees, and escalations.
Process Improvement Specialist
H&R Block
05.2011 - 09.2012
- While assisting as interim Associate Manager for the Seasonal Hire department, successfully coached the escalations teams back into meeting department SLA requirements for new application reviews and processing. This was accomplished by improving the procedures for workload assignments.
- Developed and implemented a process to document weekly support updates, creating an accessible internal resource for retail support teams and franchisees.
- Led the Seasonal Hire Email/Clarify team, overseeing centralized management and tracking of inbox emails, Clarify cases, voicemails, and Jabber Q&A support as a process improvement initiative.
- Managed daily workload assignments for the Seasonal Hire Escalations team, monitoring performance and ensuring timely completion and compliance of new application reviews within the hiring system.
- Collaborated with the leadership team to effectively monitor, coach and manage the inbound and outbound calling teams within Seasonal Hire.
- Monitor all agent performance and ensure coaching, training and corrective actions when necessary, are given in a timely manner.
Administrative Assistant
H&R Block
03.2010 - 05.2011
- Updated web pages on internal sites for retail operations through Vignette to include current training documents, FAQ pages, and resources- including Appointment Manager, Retail Client Movement, E-File (MeF) – for the Tax Office Applications Team.
- Assisted Bad Debt Administration Team during an associate’s maternity by helping enroll franchisees to the Franchise Debt Purchase Program.
- Provide administrative support to 6 Directors and their respective teams including calendar management, travel arrangements, supply procurement, processing of T&E reports, event organization, PTO time entry for associates.
- Assist Corporate Analytics department with Mid-Season and End of Season Results meeting organization.
- Supported tax season reporting operations by collecting and analyzing daily data to produce performance reports, including POS closing compliance and Returns Pending Acceptance metrics for retail tax offices.
- Managed marketing coupon requests by reviewing and approving submissions while providing retail tax office support for coupon-related issues and errors.
- Managed contractor timekeeping and reporting by approving weekly timesheets in Beeline, processing contract extensions, and tracking hours and pay for leadership reporting.
- Assist on various ad-hoc projects for Directors by creating and editing presentations, creating spreadsheets for various reporting/tracking and assist in organizing retail tax office user guides.
Executive Assistant
The Neighborhood Group, Inc
Overland Park, KS
11.2007 - 03.2009
- Worked directly under the CEO and COO of the firm.
- Assisted with Residential and Commercial Property Management.
- Led multiple company projects, including property utility audits, lease reviews, insurance portfolio data management, and management contract renewals to support operational efficiency and cost optimization.
- Coordination of company-wide semi-annual functions.
- Billing of late fees and interest charges to commercial lease accounts.
- Managed and coordinated with vendors regarding accounts, invoicing and bids for capital projects.
- Daily contact with residents regarding tenant accounts.
- Supply procurement for all home office supplies and equipment.
- Back-up receptionist duties which included answering incoming calls, greeting residents/clients, receiving rent payments and tenant work orders.
- Responsible for past due accounts and eviction processing for various residential properties.
- Multiple accounting projects regarding utility billing, property budgets, resident analysis, market surveys, etc.
- Meet with vendors and prospective tenants at commercial and residential property sites.
Legal Secretary
McAnany Van Cleave & Phillips
Kansas City, Kansas
08.2005 - 10.2007
- Provided administrative and operational support to attorneys across multiple legal fields, including litigation, workers’ compensation, family law, and employment law.
- Create and organize legal files including sorting and categorizing medical records, insurance files and employment files.
- Create correspondence and legal documents daily.
- Log attorney billable time in TABs accounting/ Time Matters management programs.
- Backup receptionist whose duties included answering switchboard phone systems, handling and distributing all incoming faxes, greeting clients, and managing attorney attorney/employee office check in/out systems.
- Daily filing for multiple attorneys.
- Manage scheduling and calendars for 3 attorneys.
Education
Paralegal program -
National American University
Overland Park, KS01-2007
High School Diploma -
Olathe South High School
Olathe, KSSkills
- Team Leadership
- Process Improvement
- Supplier/Vendor Management
- Customer Service
- Program Management
- Strategic Planning
- Business/Project Planning
- Product Distribution
- Data Analysis
- PeopleSoft, ServiceNow, Salesforce
- Service Management - Trash, Water, Pest Control, Fire Safety
Timeline
Program Manager, Field Sourcing
H&R Block
04.2022 - 10.2025
Strategic Sourcing Team Lead
H&R Block
09.2016 - 04.2022
Franchise Support Manager
H&R Block
07.2014 - 09.2016
Franchise Support Specialist
H&R Block
10.2012 - 06.2014
Process Improvement Specialist
H&R Block
05.2011 - 09.2012
Administrative Assistant
H&R Block
03.2010 - 05.2011
Executive Assistant
The Neighborhood Group, Inc
11.2007 - 03.2009
Legal Secretary
McAnany Van Cleave & Phillips
08.2005 - 10.2007
Paralegal program -
National American University
High School Diploma -
Olathe South High School