Beth Schroeder
Summary
Motivated representative with more than 10 years in customer service. An adaptable and personable team player, focused on providing exceptional customer service every time. Very organized, works well under pressure and in a fast paced environment. Open to travel and work flexible schedules.
Overview
18
18
years of professional experience
Work History
Claims Adjuster Level 2
American Family Insurance
01.2022 - Current
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Answered customer questions regarding deductibles.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Documented all investigation activity and presented reports to management.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Substantiated legitimate claims and denied unjustified claims.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Customer Care Representative
Medical Transportation Management
10.2018 - 01.2022
- In this position my roles included taking incoming calls by assisting customers with setting reservations (transportation) to their medical appointments, cancelling already set transportation and answering general questions regarding their transportation.
- I was also apart of an offline team from February 2019 through August 2020. My duties in this role consisted of sending and processing forms sent from doctors offices, setting reoccurring trips and working email with changes to these trips. I would also assis with setting up meal and lodging for eligible Medicaid members for the state of Wisconsin.
- Accepted daily patient transport assignments and drove ambulance with medical personnel to patient location.
Customer Relations Representative
Healthgrades
08.2017 - 02.2018
- Connected patients to theirs physicians office to schedule medical appointments.
- Answered phone calls and answered questions from potential customers.
- Take in-bound calls from customers looking for a new physician.
- Gather demographic information from patients to keep files up to date before connecting them to their appropriate doctors offices.
Restaurant General Manager
Kentucky Fried Chicken
02.2006 - 02.2018
- Set clear expectations and created positive working environment for employees.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Managed staff schedules and maintained adequate coverage for all shifts.
Pay by Phone Representative
Spherion, American Family Insurance
04.2015 - 04.2016
- I was trained on using systems such as Apex, Mainframe, and Billing Center
- In this position, I would take incoming calls from customers to take payments, reissue police's and help customers with their online account's.
Education
High School Diploma -
LaFollette High School
Madison, WI06.2010
Skills
- Policy Investigations
- Insurance Policy Coverage Knowledge
- Coverage Assessments
- Call Management
- Payment Handling
- Customer Service
- Attention to Detail
- Time Management
- Multitasking
- Data Entry
- Paperwork Processing
- Complaint Resolution
Timeline
Claims Adjuster Level 2
American Family Insurance
01.2022 - Current
Customer Care Representative
Medical Transportation Management
10.2018 - 01.2022
Customer Relations Representative
Healthgrades
08.2017 - 02.2018
Pay by Phone Representative
Spherion, American Family Insurance
04.2015 - 04.2016
Restaurant General Manager
Kentucky Fried Chicken
02.2006 - 02.2018
High School Diploma -
LaFollette High School
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