Beth Simpson
Franklin,TN
Summary
Attendance Secretary with expertise in attendance tracking, data analysis, and policy communication. Proven ability to enhance student success through detailed reporting and strong relationship management skills.
Overview
36
36
years of professional experience
Work History
Attendance Secretary
Franklin Special District, Freedom Middle School
Franklin, TN
01.2025 - Current
- Updated digital attendance databases, ensuring accuracy and compliance with district regulations.
- Collected data on student absences to analyze absenteeism trends regularly.
- Generated attendance reports for school administration as needed, supporting informed decision-making.
- Reviewed excuse notes for authenticity and issued early leave passes to students.
- Informed parents of unexcused absences, facilitating discussions for corrective action.
- Communicated attendance policies clearly, managing absence and tardy notice processing efficiently.
- Scheduled meetings with administrators, counselors, and parents to address attendance issues collaboratively.
- Maintained confidentiality of student information while resolving issues with a patient demeanor.
Special Education Paraprofessional
Franklin Special District, Freedom Middle School
Franklin, TN
08.2005 - 01.2025
- Supported implementation of individualized education plans for diverse student needs.
- Managed classroom dynamics to foster a positive learning environment.
- Provided tailored one-on-one instruction to enhance student understanding.
- Monitored student progress, collecting data for assessments and reporting.
- Collaborated with teachers to design effective learning strategies.
- Implemented behavior management techniques developed by special education staff.
- Encouraged independent thinking and self-advocacy skills among students.
- Maintained communication with parents regarding student progress and accommodations.
Customer Service Phone Representative
Comdata
Brentwood, TN
02.1990 - 08.1993
- Managed high-volume calls while fostering a positive customer experience.
- Assisted customers with inquiries and efficiently resolved issues to enhance satisfaction.
- Handled escalated calls professionally, demonstrating empathy and understanding.
- Greeted customers warmly to identify issues or reasons for inquiries.
- Followed up on unresolved customer inquiries to ensure timely resolution.
- Offered alternative solutions to retain customer business while upholding service standards.
- Maintained detailed records of customer interactions, documenting inquiries, comments, and complaints.
Education
Some College (No Degree) - Education
Cumberland University
Lebanon, Tennessee, TNSome College (No Degree) - Education
Columbia State Community College
Columbia, Tennessee, TNSkills
- Attendance tracking and database management
- Data analysis and report generation
- Policy communication
- Relationship management
References
References available upon request.
Timeline
Attendance Secretary
Franklin Special District, Freedom Middle School
01.2025 - Current
Special Education Paraprofessional
Franklin Special District, Freedom Middle School
08.2005 - 01.2025
Customer Service Phone Representative
Comdata
02.1990 - 08.1993
Some College (No Degree) - Education
Cumberland University
Some College (No Degree) - Education
Columbia State Community College