Beth Sjulstad-Wolter
Lakewood,Colorado
Summary
Accomplished SNAP Specialist III and Quality Assurance Program Specialist with a proven track record at the State of Colorado Department of Human Services and Denver County Department of Human Services. Expert in enhancing program efficiency and accuracy, with advanced communication and process optimization skills. Spearheaded quality assurance initiatives, significantly improving service delivery and stakeholder satisfaction. Excellent customer service skills. Experience with facilitating and coaching customers in life and leadership skills.
Overview
33
33
years of professional experience
Work History
SNAP Specialist III
State Of Colorado Department Of Human Services
Denver, CO
01.2019 - Current
- Program expertise in SNAP, Child Welfare, Old Age Pension, Long Term Care, Aid to Needy Disabled, and Childcare Assistance Program (CCAP).
- Developed and implemented specialized procedures for customer service operations.
- Reviewed documents for accuracy prior to submission or publication.
- Track trends, quality assurance reviews for cases, and SNAP policy questions.
- Analyze trends in the SNAP questions to determine additional training.
- Conducted training sessions and created desk aids.
- Created SNAP memos.
- Created SNAP handbooks on regulations.
- Research SNAP policies, make recommendations for improvements to SNAP regulations, and ensure that they align with federal regulations.
- Answer and assist stakeholders when they have questions about SNAP policy.
- Worked successfully with diverse populations to address issues related to the SNAP program.
Quality Assurance Program Specialist
Denver County Department of Human Services
Denver, CO
07.1992 - 01.2019
- Implemented quality control tools and methodologies to enhance accuracy in assistance payments
- Created detailed reports on quality assurance activities and findings for management review.
- Prepared reports to communicate results of quality inspection activities to management.
- Facilitated training sessions for staff on quality assurance procedures and policies.
- Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration.
- Consulted with management and personnel to educate on QA standards.
- Analyzed statistical data to identify trends, problems, or variances from expected results.
- Assisted clients in obtaining benefits from several different programs offered by Human Services.
- Worked with a diverse population of client to get them the help they needed to become self-sufficient
Education
Certificate - Certified Life Coach
Transformation Academy
07-2021
Master of Arts - Forensic Psychology
Regis University
Denver, CO12-2012
Bachelor of Science - Psychology
Regis University
Denver, CO12-2008
High School Diploma -
West High School
Denver, CO05-1984
Skills
- Business reporting
- Compliance monitoring
- Advanced communication
- Quality assurance
- Coaching and mentoring
- Interpersonal relationships
- Facilitation
- Analyzing complex
- Expert in Colorado Benefits Management System
- Process optimization
- Knowledge sharing
Technical Proficiencies
- Google Docs
- Google Sheets
- Microsoft Office
- Colorado Benefits Management System (CBMS)
Timeline
SNAP Specialist III
State Of Colorado Department Of Human Services
01.2019 - Current
Quality Assurance Program Specialist
Denver County Department of Human Services
07.1992 - 01.2019
Certificate - Certified Life Coach
Transformation Academy
Master of Arts - Forensic Psychology
Regis University
Bachelor of Science - Psychology
Regis University
High School Diploma -
West High School
Similar Profiles
Priscilla AbdullahPriscilla Abdullah
Disability Examiner at State Of Colorado Department Of Human ServicesDisability Examiner at State Of Colorado Department Of Human Services
Lisa MontoyaLisa Montoya
Custodian I at State Of Colorado Department Of Human ServicesCustodian I at State Of Colorado Department Of Human Services
Doris BonsuDoris Bonsu
Certified Nursing Assistant at State of Colorado Department of Human ServicesCertified Nursing Assistant at State of Colorado Department of Human Services