Faith Vandegraft
Cincinnati,OH
Summary
At Charter Communications, as a ROC Specialist III, I excelled in proactive problem-solving and technical communication, significantly enhancing network reliability. Skilled in Microsoft Office and emergency response, I led incident management and supported field technicians, improving plant performance monitoring efficiency by over 30%. My expertise in maintenance and repair, coupled with a knack for business reporting, positions me as a dynamic asset in technical environments.
Overview
27
27
years of professional experience
Work History
ROC Specialist III
Charter Communications
12.1997 - 11.2024
- Followed all company policies and procedures to deliver quality work.
the following duties:
- Incident management: 24/7 incident management for the company's hybrid-fiber coaxial plant network
- Plant performance monitoring: Monitoring the plant's performance
- Maintenance team dispatching: Dispatching maintenance teams
- Impairment finding: Finding impairments
- Network surveillance: First-line Outside Plant (OSP) Hybrid Fiber Coax (HFC) network surveillance
- Alarm and intake triage and correlation: Triage and correlate alarms and intakes
ROC Specialists are proactive problem solvers who identify potential issues and communicate them to technicians in the field. They also support field technicians by guiding them when needed.
Education
High School Diploma -
Springfield North High School
Springfield, OHSkills
- Business reporting
- Maintenance and repair
- Failure management
- Emergency response
- Technical communication
- Proficient in Microsoft Office
Timeline
ROC Specialist III
Charter Communications
12.1997 - 11.2024
High School Diploma -
Springfield North High School
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