Beth Taylor

Shape the strategic approach to learning initiatives to enable business goals and enhance skills, performance and business outcomes.

• Consult across 152 Staff Learning initiatives to maximize impact, address workflow barriers, ensure collaboration and consistency
• Consult with the Business and across 6 learning sub-teams to build Learning Strategies aligned with business goals, such as "Existing Leader Learning" and "Restaurant Development External Worker Onboarding"
• Combine strategic and design thinking to shape enterprise learning experiences, such as such as “Winning Hearts Every Day Staff Immersion Experience” design prototype
• Bridge Learning Strategy and Learning Experience Design, ensuring clear stakeholder and client requirements and prioritization alignment
• Led strategic approach to 4 semi-annual People Department Meetings
• Led development of enablement tools to maximize team consulting capabilities, including Client Profile and Portfolio Consulting Guide

Create detailed learning designs that support growth and development of Chick-fil-A, Inc. Directors, People Leaders, Staff and New Staff.

• Shaped strategy and designed blended "Director Leadership Program" focusing on growing self, others and the business
• Shaped strategy and designed 10-day New Staff Essentials onboarding experience to rehydrate culture, build business and Restaurant acumen
• Designed People Leader modules and resources on feedback, performance management, transition to Flexible Future
• Designed People Leader instructor-led training to address EEO scenarios unique to Chick-fil-A - "Care in the Workplace Facilitated Discussions"
• Redesigned People Leader Documentation training from live program to virtual
• Led learning design for major Workday change initiative
• Led Connections Committee, a cross functional team to connect the people of L&D by creating opportunities to build relationships with, care for and celebrate one another

Develop effective servant leaders who can operate successfully in a high growth, global, diverse work environment.

• Led design, development and delivery of "Strategic Leadership at Chick-fil-A," a high-potential senior leader program with Duke Corporate Education
• Led design, development, delivery of "Leadership at Chick-fil-A," a high-potential emerging leader program with Harvard Business Publishing
• Led design, development, delivery of all Staff professional growth learning programs aligned to enterprise skills and leadership capabilities
• Led design, development, delivery of multiple People initiatives, including launch of new "Contingent Worker Program," "Interviewing at Chick-fil-A," and "SERVE" workshop
• Partnered with Harvard Business Publishing to design and execute comprehensive needs analysis on development needs of professional leaders
• Co-led launch of Degreed Learning Experience Platform to meet modern learner needs during COVID pandemic
• Additional responsibilities: Led Culture Council, a cross-functional team to identify culture themes within the Talent Experience function and provide recommendations to leadership team

Ensure success of client relationships, sales forecasting, managing and executing leadership learning strategy, design, development and delivery for multiple initiatives across client base, developing and implementing business processes.

• Built and managed relationships and leadership learning initiatives for key clients across diverse industries, including Chick-fil-A, General Electric, Coca-Cola, Apple, Synchrony Financial, Invesco, Symantec, Roche Diagnostics, and Zimmer Biomet, among others
• Developed multimodal leadership learning and development solutions, managing numerous complex projects for multiple clients at once with aggressive deadlines, high visibility, cross-functional stakeholders, and evolving objectives

Develop learning strategies, manage client relationships, design, develop, deliver and measure learning solutions.

Owned employee communications consulting and freelance writing services business, serving key clients including AT&T and Turner Broadcasting

Consulted with internal, cross-functional stakeholders and subject matter experts to build diversity awareness training. Managed diversity vendor providing design, development and delivery of sessions.

Consulted with internal clients to develop company-wide employee newsletter and executed a full range of multi-media internal communication programs, including Human Resources, executive and strategic initiatives. Led the work of writers, graphic designers, video production companies, and print production vendors.

General assignment reporter covering four metro-Atlanta municipalities and local stories. Chief editor of community section.

Traveled for one year across the United States, Europe and Central America with 180 international students, staging and performing in a musical show promoting world peace and understanding. Lived with host families, moving by tour bus every 3-4 days, performing, leading local community service projects, experiencing and appreciating a full range of international customs and cultures.