Summary
Overview
Work History
Education
Skills
Timeline
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Beth Torpey

Oceanside,New York

Summary

Results-driven Customer Service Manager with proven ability to deliver exceptional service and resolve complex issues. Skilled in relationship building, problem-solving, and personnel training, focused on enhancing customer satisfaction and team performance.

Overview

7
7
years of professional experience

Work History

Customer Service Manager

National Metal Industries
Oceanside, New York
08.2023 - 07.2026
  • Resolved complex customer issues by implementing targeted solutions, improving overall customer retention.
  • Delivered exceptional customer service that increased customer satisfaction ratings.
  • Fostered positive rapport among customers, managers, and customer service team members.
  • Facilitated customer payments and established payment plans, successfully bringing overdue accounts current.

Aide

Oceanside School District
Oceanside, New York
09.2019 - 06.2023
  • Facilitated daily learning tasks and social interactions, enhancing engagement for students with special needs.
  • Maintained safe, welcoming classroom environment, fostering positive experiences for all students.
  • Collaborated with aides, teachers, and administrators to develop tailored strategies for student success.
  • Enforced school district rules and regulations to uphold a secure learning environment.
  • Assisted in meal preparation and medication dispensing.

Education

Associate of Arts - Liberal Arts

Nassau Community College
Garden City, NY
06-2004

Skills

  • Customer relations
  • Conflict resolution
  • Problem solving
  • Team development
  • Time management
  • Adaptability
  • Relationship building

Timeline

Customer Service Manager

National Metal Industries
08.2023 - 07.2026

Aide

Oceanside School District
09.2019 - 06.2023

Associate of Arts - Liberal Arts

Nassau Community College
Beth Torpey