Beth Wernery
Cincinnati,OH
Summary
After 31 years in public education, upon retirement, I chose to seek opportunities in customer service. Over the past five years, I have worked in two successful community center settings as a front desk representative. I am a warm and friendly individual helping customers in any situation. I enjoy working closely with team members to deliver positive guest experience. My responsibilities include answering phones, member engagement, scheduling, problem solving and ensuring a positive experience for our members.
Overview
35
35
years of professional experience
Work History
Welcome Desk Attendant
Mayerson JCC
Cincinnati, OH
04.2022 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
Front Desk Attendant
Blue Ash YMCA
Cincinnati, Ohio
08.2016 - 03.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
Elementary School Teacher
Reading Community City Schools
Cincinnati, OH
08.1985 - 06.2016
- Established open communication and positive relationships with students, parents, peers and administrative staff.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
- Provided warm, supportive environment for developing academic, social and emotional growth.
- Met with parents to review Individualized Education Plans for at-risk students.
- Fostered student curiosity and interest in learning through hands-on activities and field trips.
Education
Master of Arts - Curriculum And Instruction
University of Cincinnati
Cincinnati, OHBachelor of Science - Elementary Education
Eastern Kentucky University
Richmond, KYHigh School Diploma -
Oak Hills High School
Cincinnati, OHSkills
- Customer Service
- Leadership
- Organization
- Management
- Communication
- Accountability
- Time Management
- Problem Solving
Affiliations
I am the president of the Reading Board of Education for the Reading Community School District.
Timeline
Welcome Desk Attendant
Mayerson JCC
04.2022 - Current
Front Desk Attendant
Blue Ash YMCA
08.2016 - 03.2020
Elementary School Teacher
Reading Community City Schools
08.1985 - 06.2016
Master of Arts - Curriculum And Instruction
University of Cincinnati
Bachelor of Science - Elementary Education
Eastern Kentucky University
High School Diploma -
Oak Hills High School
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