Elena Espinoza
Greendale,WI
Summary
Dynamic professional with extensive experience in guest relations and customer service at Innovative Health And Fitness. Proven ability to enhance guest experiences through effective communication and conflict resolution. Skilled in payment processing and check-in management, consistently ensuring a welcoming environment and resolving issues promptly to maintain high satisfaction levels.
Experienced with managing front desk responsibilities, including guest check-ins and inquiries. Utilizes excellent communication skills and friendly demeanor to ensure welcoming environment. Knowledge of handling administrative tasks efficiently while maintaining high level of customer satisfaction.
Overview
4
4
years of professional experience
Work History
Welcome Desk Attendant
Innovative Health And Fitness
11.2024 - Current
- Greeted and assisted guests, providing information about services and facilities.
- Managed check-in and check-out processes efficiently to enhance guest experience.
- Maintained cleanliness and organization of the welcome area to ensure welcoming environment.
- Answered phone inquiries promptly, addressing guest needs and concerns effectively.
- Updated guest profiles within database system to maintain accurate records for future visits or demographic analysis purposes.
- Resolved customer problems and complaints.
- Collected card payments, processed transactions and updated relevant records.
Lifeguard
Parks and Recreation Department
11.2021 - 01.2025
- Monitored pool activities to ensure safety and adherence to rules.
- Conducted regular safety drills and maintained emergency response readiness.
- Provided first aid and CPR in emergency situations to ensure swimmer safety.
- Assisted in training new lifeguards on protocols and operational procedures.
- Monitored safety of guests in and around swimming pool.
Sales Associate
SkyZone
11.2022 - 06.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Maintained cleanliness and organization of sales floor to promote an inviting environment.
- Collaborated with team members to achieve daily sales goals and improve overall performance.
- Handled merchandise restocking and inventory management tasks to optimize product availability.
- Trained new staff on customer service protocols and operational procedures for consistency.
- Participated in promotional events, effectively communicating offerings to attract customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor - Communications
University of Wisconsin, Milwaukee
Milwaukee, WI06-2029
High School Diploma -
Greendale High School
Greendale, WI06-2025
Skills
- Guest relations
- Check-in management
- Customer service
- Payment processing
- Conflict resolution
- Communication skills
Languages
American Sign Language
Native or Bilingual
Timeline
Welcome Desk Attendant
Innovative Health And Fitness
11.2024 - Current
Sales Associate
SkyZone
11.2022 - 06.2023
Lifeguard
Parks and Recreation Department
11.2021 - 01.2025
Bachelor - Communications
University of Wisconsin, Milwaukee
High School Diploma -
Greendale High School