Beth Wintle
Dexter,ME
Summary
Proven leader and skilled communicator, adept in customer service and problem-solving, with significant experience at Northern Light Mayo Hospital. Excelled in patient engagement and streamlined billing processes, enhancing community outreach and social media presence. Demonstrated ability to train staff and manage sensitive information, underscoring a commitment to efficiency and confidentiality.
Overview
21
21
years of professional experience
Work History
PSR II Lead Float
Northern LIght Mayo Hospital
Dexter, Maine
03.2020 - Current
- Greeted patients and visitors in a friendly and professional manner.
- Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.
- Answered incoming calls promptly, efficiently processed callers' inquiries, and transferred calls to appropriate personnel when necessary.
- Verified patient demographic information at time of check-in and check-out.
- Processed payments for services rendered using cash register or point-of-sale system.
- Provided patients with accurate information regarding hospital policies and procedures.
- Maintained filing systems for patient paperwork including insurance forms, lab results, referral letters.
- Scanned documents into the practice's EMR system as needed.
- Responded to emails from patients inquiring about appointments or other matters related to their care.
- Resolved customer service issues in a timely manner while maintaining professionalism.
- Provided excellent customer service through courteous interactions with patients and families.
- Trained new staff members on front desk operations and processes.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Medical Billing Specialist
Northern Light Mayo Hospital
Dover-Foxcroft, ME
08.2003 - 03.2020
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Provided customer service support to patients who had questions about their bills or payments due.
- Researched complex billing issues involving multiple providers or services rendered over a period of time.
- Assisted with the reconciliation of accounts receivable ledgers at month-end close process.
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
- Updated patient accounts with information obtained from internal departments or external sources.
- Processed credit card payments from patients in accordance with office policy.
- Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances.
- Worked closely with clinical staff to ensure accurate coding practices were followed.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
Education
Some College (No Degree) -
Casco Bay College
Portland Skills
- I am currently an active member of the recreation department for the town of Dexter Although I do not have a bachelor's degree, I have been very involved with the youth in our community while doing this role, which has allowed me to include our youth as volunteers, helping them be a part of making their community better
- Customer service skills
- Social media coordination
- Fundraising
- Community Outreach
- Problem-solving abilities
- Social Media Management
Affiliations
- I am a big advocate for our youth in our community to be involved. I was part of the Dexter Playground Committee and currently a member of Dexter Parks and Recreation Committee. I have organized successful fundraising events to fund the new Ice Skating Hut in Dexter. I have always included our youth to help with these events to help them have respect for their community.
- I organize the Annual Town Christmas Party for Dexter. This includes having JMG students, Key Club students and our local Tech Center involved.
References
References available upon request.
Timeline
PSR II Lead Float
Northern LIght Mayo Hospital
03.2020 - Current
Medical Billing Specialist
Northern Light Mayo Hospital
08.2003 - 03.2020
Some College (No Degree) -
Casco Bay College
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