Bethanie Downey
Spring Creek,NV
Summary
Capable bartender, passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in bar/restaurant establishments.
Overview
8
8
years of professional experience
Work History
Bartender
Winger Bros
07.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Business Owner
Hella Clean
04.2022 - 11.2023
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Bartender
Cooks Steak House
09.2021 - 03.2022
Managing Bartender
Winger Bros
07.2019 - 09.2021
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Implemented efficient scheduling practices for staff members, ensuring optimal coverage during peak hours while minimizing labor costs.
- Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
- Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
- Assisted in hiring decisions, contributing to a strong team of skilled bartenders who consistently provided top-notch service.
Managing Bartender
Telescope Lanes
12.2015 - 01.2019
- I had all the same duties here as when I managed Wingers.
Education
High School Diploma -
Elko High School
Elko, NVSkills
- Payment Processing
- Food Running
- Menu Memorization
- Basic accounting
- Food Service
- Beverage Preparation
- Suggestive Selling
- Staff Management
- Ordering Procedures
- Inventory
- Customer Service
- Cash Register Operation
- Service-oriented mindset
Timeline
Bartender
Winger Bros
07.2023 - Current
Business Owner
Hella Clean
04.2022 - 11.2023
Bartender
Cooks Steak House
09.2021 - 03.2022
Managing Bartender
Winger Bros
07.2019 - 09.2021
Managing Bartender
Telescope Lanes
12.2015 - 01.2019
High School Diploma -
Elko High School