Beth Ann Bradt
Manchester
Summary
Dynamic Customer Service Supervisor with extensive experience at Joseph's Gourmet Pasta, excelling in inventory management and EDI transactions. Proven track record in team supervision and conflict resolution, driving continuous improvement initiatives. Adept at fostering strong customer relationships and enhancing operational efficiency, ensuring timely order processing and exceptional service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Joseph's Gourmet Pasta
Haverhill
08.2022 - Current
- Management of national accounts, including inventory level monitoring and weekly inventory updates using EDI.
- Supervision and management of the Customer Service team, and escalation point for customer problems.
- Assistant Production Scheduler.
- Communication with the USDA for weekly schedules and changes, as well as other discussions, as needed.
- Process invoices, inventory receipts, daily production orders, and transfers between the manufacturing plant and offsite warehouse.
- Work with the QA team on scheduling and expediting releases.
Customer Solutions Specialist
Kluber Lubrication
Londonderry
05.2022 - Current
- Responsible for entering manual orders in SAP
- Processing quotes and sample orders
- Responding to customer inquiries
Customer Solutions Specialist
Lactalis USA/Stonyfield Yogurt
Londonderry
03.2021 - 04.2022
- Responsible for entering manual orders as well as processing EDI orders into SAP and tracked to completion.
- Worked with the Customer Solutions Analyst to ensure needs were met for high volume customers.
- Communicate with customers regarding the status of their orders.
- Troubleshooting customer orders and delivery issues.
- Worked with the transportation team to schedule redeliveries as needed.
- Actively worked to promote continuous improvement across the customer service organization.
- Advise customers of product shortages and availability dates.
- Run reports and notify transportation of orders that will not have product available for shipment, and advise which orders still have not been planned for shipment
Sr. Supervisor, Customer Service
Joseph’s Gourmet Pasta
Haverhill
04.2016 - 03.2021
- Management of national accounts including inventory level monitoring and weekly inventory updates using EDI.
- Supervision and management of the Customer Service team and escalation point for customer problems.
- Communication with USDA for weekly schedules and changes as well as other discussions as needed.
- Process invoices, inventory receipts, daily production orders, and transfers between the manufacturing plan and offsite warehouse.
- Work with the production teams to review the prior day numbers and schedule upcoming production.
- Work with the QA team on scheduling and expediting releases.
- Reporting on KPI’s for customer service and working with accounting on year end auditing.
Education
Associate - Business Management
Castle Junior College
05.1989
Skills
- Sap and Navision software
- Production scheduling
- EDI transactions
- Microsoft Office
- Customer service
- Inventory management
- Order processing
- Salesforce and project management
- Export logistics and time management
- Notary public and small business management
- Effective communication
- Team supervision
- Relationship management
- Logistics coordination
- Conflict resolution
- Training and mentoring
- Customer relations
- Handling escalations
- Complaint handling
- Schedule management
- Time tracking
Certification
- Licensed Notary in NH
Timeline
Customer Service Supervisor
Joseph's Gourmet Pasta
08.2022 - Current
Customer Solutions Specialist
Kluber Lubrication
05.2022 - Current
Customer Solutions Specialist
Lactalis USA/Stonyfield Yogurt
03.2021 - 04.2022
Sr. Supervisor, Customer Service
Joseph’s Gourmet Pasta
04.2016 - 03.2021
Associate - Business Management
Castle Junior College
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