Summary
Overview
Work History
Education
Skills
Timeline
Generic

BethAnna Davis

New Franken,WI

Summary

Dedicated Social Worker and Program Supervisor with a strong work ethic and commitment to advocating for those in crisis or need, including homeless, special needs, elderly, youths and adults.

Overview

27
27
years of professional experience

Work History

ADRC Information Specialist

ADRC-Brown
09.2021 - Current
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit or phone call and provided resources.
  • Completed functional screens for Long Term Care state program.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, and in-person interactions.
  • Assisted in proper referrals to ensure client's needs are met.
  • Completed accurate documentation of client calls and visits to ensure continuation of care.
  • Completed enrollment in Long Term Care programs.
  • Assisted clients with questions on Wisconsin benefits by continual training in CARES and Forward Health to ensure accurate understanding with said programs.

Crisis Counselor/Crisis Center Supervisor

Family Services Of Northeast Wisconsin
04.2012 - 08.2021
  • Supervise up to 30 staff.
  • Pursuant to WI DHS-34, coordinated crisis care for 16 Wisconsin Counties.
  • Assess for Emergency Protective Placements for Brown County APS (after hours).
  • Maintain resource database for 16 counties.
  • Assist staff in determining appropriate safety centered outcomes.
  • Provided “on call” responsibilities.
  • Developed rapport with clients using active listening and client centered counseling techniques.
  • Developed crisis plans with clients and completed monthly review of such plans.
  • Actively complete safety assessments, in person and via phone, and develop least restrictive safety outcomes.
  • Answer crisis calls for 16 different counties.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Interviewed, hired and trained new employees for crisis counselor positions.
  • Set overall vision and provided team leadership.

Case Manager/Program Supervisor

Christian Group Home
10.2004 - 08.2012
  • Supervised 6 case managers.
  • Ensured State standards for Group Home were followed.
  • Developed discharge, monthly and weekly reports.
  • Responsible for intake of new clients.
  • Participate in Permanency reviews and Court recommendations.
  • Teacher and presenter of positive parenting skills and proper ways to utilize them.
  • Maintained "on call" responsibilities

Shift Manager

Pizza Hut
10.1998 - 01.2005
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained and mentored new employees to maximize team performance.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Education

Bachelors of Social Work - Human Development and Psychology

University of Wisconsin - Green Bay
Green Bay, WI
05.2003

Skills

  • Team Building
  • Complex Problem Solving
  • Quality Assurance
  • Motivational Leadership
  • Schedule Coordination
  • Recruitment and Hiring
  • Staff Development and Training
  • Decision Making
  • Trained in Cares/Forward Health
  • Knowledge with Wisconsin Medicaid

Timeline

ADRC Information Specialist

ADRC-Brown
09.2021 - Current

Crisis Counselor/Crisis Center Supervisor

Family Services Of Northeast Wisconsin
04.2012 - 08.2021

Case Manager/Program Supervisor

Christian Group Home
10.2004 - 08.2012

Shift Manager

Pizza Hut
10.1998 - 01.2005

Bachelors of Social Work - Human Development and Psychology

University of Wisconsin - Green Bay

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BethAnna Davis